Dips H. Email & Phone Number

An experienced leader and motivated IT specialist with extensive experience and knowledge across a wide range of technologies and strategies across the USA, EMEA & Australia.Able to learn and pick up new technologies quickly and train other staff as necessary. A team player that likes to get things done on time and to a high standard. Always looking at ways to improve process and efficiency by reducing time and costs without compromising on quality and enjoys taking on a challenge.★KEY SKILLS★• Quick thinking, efficient & accurate with a good eye for detail• Proven ability to manage & prioritise workload to meet time critical deadlines• Supporting CEO’s, CFO’s, Board of Directors, Non-Executive Directors & VIP’s around the clock - USA | EMEA | Australia• Great communication skills with a professional approach and mannerism• Adaptable to changing situations• Strong leadership skills in leading a team• ServiceNow Architect • Inventory/Asset Management• Procurement• Budgeting• Delivering KPI’s• Service Desk Lead & Management • Mentoring & training team members• Engaging with 3rd party suppliers★KEY TECHNOLOGIES★• Microsoft Windows 7, 8, 10, 11• Microsoft Server 2012, 2016• Active Directory, Group Policy• Microsoft Azure• Microsoft 365 | Office 365• SCCM & Intune • Mimecast• Microsoft Teams• ServiceNow - Building catalog items, workflows, service portals, change management • AirWatch• Darktrace Cyber Defense | Self Learning AI• OpenSensors• Sophos Endpoint Protection• Proactis - Spend Management• MRI - Real Estate & Investment Management• Everbridge - Employee Alert System• Apple MacOS & iOS – upgrades, custom builds, troubleshooting, configuration• Audio/Visual – Crestron, Logitech, Teams MTR, Control 4, Polycom, Video Conferencing, Digital Signage, AMX• Cisco Meraki MDM• Proofpoint Enterprise Email and Security• Citrix XenApp & XenDesktop• Strong knowledge in Google Suite for Business & Enterprise• Strong knowledge in mobile devices covering both iOS & Android

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  University Of Hertfordshire

  Computer Science