Diptak Nandi Email & Phone Number

Bengaluru, Karnataka, India

Building Revenue Systems/Operations at UrbanPiper, optimizing Sales, Marketing, Operations, Revenue and Customer Support. Led key CRM projects:- Migrated from FreshSales to Salesforce and integrated Hubspot for Inbound Marketing. - Automated payment links and developed a custom onboarding process in SFDC.- Built invoicing process (CPQ) and established a centralized case management systemKey Operating pillars : - Process- Tools- DataExpanded Revenue Ops, leading a cross-functional operating team across key functions. Aiming at operational efficiency and business growth.

Bengaluru, Karnataka, India

Kolkata, West Bengal

Projects worked on: - Data management of the organisation's ERP system when i joined. - Working with ERP provider to solve bugs and build on requirements - Bridging with thirdparty applications for API integrations on Customer Loyalty - Implementing new ERP system - Managing online ordering operational hygiene - Part of new brand development - Migrating organisation from offline Excel files to Goggle Sheets - Setting up Inventory Management System - Implementation of automated Customer Review Capture tool

Kolkata Area, India

Data Analysis : - Implemented an ERP based centralized POS system for the entire organisation. It was previously using staggered systems without any automated central reporting. - Learned ERP management from RanceLab team and provided training to all organisation departments for use of integrated ERP system including modules of Master Data Management, Purchase Management, Sales Management, Inventory Management and Finance Management. - Collected and arranged all available historical data sources within the organisation to be accessible to anyone required to study it. Standards were established to maintain consistency between historical, present and future data. - Implemented basic practices for information management on Google Sheets to facilitate "being on the same page" and faster business decision making. - Provided training and data support to Finance team for smoother and faster accounting using ERP modules. - Implemented sales target and contest based incentive system for incremental growth using analysed historical sale performance patterns and company objectives. - Implemented and provided training for third-party add on applications within ERP to automate online orders. - Initiated Inventory Management System for actuating COGS. - Research and development of product line - Quick, Single Serve meals to boost online orders - Part of Menu Strategy team to push revenue and lower cost.

Kolkata, West Bengal

Marketing(Managed team) - Launched two new brands with backend development of Menu Ideation, Menu Design, Brand Identity development and frontend execution - Conducted and organised blogger meets for awareness promotion - Collaborated with PR agencies for ATL activities - Launched round the year special menu and festival campaigns including concept note, sales expectation, menu engineering, design creative concepts, prepare print and and other media collateral. - Worked with online ordering partners - Swiggy, Zomato, UberEats to boost online order volume by from 3000 to 15000 in 5 months - Part of Cloud kitchen project to launch 5 kitchens in 2 months with Zomato and Kitchens@

Kolkata, West Bengal

A multi faceted role within the F&B industry managing a chain of four brands in 18 business locations - - Koshe Kosha (Casual Dining Bengali Cuisine restaurant chain)- Gossip and More Gossip (Standalone Restopub)- Krakatoa (Standalone Casual Dining South East Asian Street Food chain)- EatWater (Standalone Smart Casual Dining Eat Indian Food Studio)

Kolkata Area, India

Towards the completion of a year in the organization, I was moved to a special part of the Client Success Team as a Strategic Account Manager where I : - Was allotted key clients(Large Scale Standalone Restaurants, Big Chains, Multi City National Brands) requiring high levels of complexity in terms of Accuracy, Accountability and Discipline for servicing.- Was made the One Point Contact for all the clients for any issues pertaining to Zomato including other verticals.- Was required to push my data analysis, conversation, negotiation and service discipline skills to drive strategic incremental revenue while ensuring minimum client/revenue leaks for the company.As a part of the team, I have taken up various responsibilities as : - Training and taking Sales Pitch mocks of new joining employees- Co-Designing and implementing a Servicing-Weekly Task schedule for the Client Success Team

Kolkata Area, India

I started my role in the organization as Sales manager with the following responsibilities : - Approaching potential clients(restuarants/ hotels) and introducing the product(Zomato Search and Discovery platform)- Signing paid advertisement contracts with the clients- Showing value of the product and renewing the contracts while acquiring newer clientsThree months later, I was appointed as the member of the first Client Success Team in Kolkata where I : - Had a bucket of 40 - 50 clients(a mix a small, medium and large size restaurant businesses) to manage end to end after they were already on-boarded with Zomato.- Analyzed raw data, concluded results, prepared reports and presented them to my clients.- Met each client to discuss the status of their advertising campaign though data reports.- Understood market trends and shared them with the clients along with best practices, creative marketing inputs, sustainable strategies to ensure business growth - Created and renewed harmonious business relationships with clients to ensure client stickiness and revenue assurance.

Bachelor Of Computer Applications (B.C.A.), Computer Programming, Specific Applications

Computer Science

Activities and Societies: School Band, Drama, Field Sports, Football Team, Programming, Magazine Design An active participant in inter.