Policy ResearchFundraising through CSR and Government Schemes For NGOsProject ImplementationMonitoring and Evaluation Organising Seminars for building and encouraging entrepreneurship, trading platforms and learning

Project Management • Responsible for the delivery of the work and SLAs. Have designed and implemented various Control parameters on productivity and delivery. • Reporting of daily, weekly, monthly, quarterly and yearly productivity of the team and the business unit. Created and handled dashboards for various MIS reports hence providing a better understanding of the delivery of work and production.• Work with the team in providing Collection/Fraud/Risk/Manual Underwriting back office and front office solutions for credit risk operations (global payment acceptance)• Have designed and supervised designing of visually compelling process flows, process documents, SOPs and matrices for the whole project.Planning and Innovation• Worked on Planning on service delivery and optimum resource utilization.• Worked on capacity planning models to increase capacity and FTEs within the business and hence get more revenue.• Worked on various process improvements. Have lead Process Automation Project to decrease manual labour and increase productivity.• Have increased business by working on expansion planning and successfully migrated complete Operation • Built MIS Reporting for the projects and re-designed the reporting tool for a better report.Client Management• Manage the business clients and stakeholders. • Discuss various improvements and process performance with stakeholders regularly