Garvit S. Email & Phone Number

Jaipur, Rajasthan, India

Job Responsibilities, majorly include:1. Supervising the operations of after sales team to ensure set Service Level Agreements (SLA's) are met2. Taking Escalations of the customers in resolving issues and complaints concerning purchased products3. Implementing effective strategies for ensuring a satisfied clientele 4. Liasioning with management for enhancing performance of the team5. Directing and coordinating with support team to ensure customers are attended appropriately in line with set customer service standards6. Finding right employees for the after sales Team7. Monitoring all post-sales services to ensure customer satisfaction8. Providing periodic reports to management on all after sales activities9. Ensuring compliance with all company policies when carrying out job duties of the after sales team.10. Co-ordination with other department heads, like Sales, Logistics, Warehouse, Production, Accounts, IT, HR etc.

Jaipur, Rajasthan, India

Udaipur, Rajasthan, India

Arcgate BPO is a 1800+ people strong outsourcing partner that helps high growth companies manage and improve complex data-driven processes. Arcgate Labs is our technology innovation center where we build solutions to deliver smarter business services.My KRA (Key Responsibility Area) involved :1.) Briefing of candidates:i) Giving briefing and introduction of the organization to the candidates who came for the interview.ii) Making them well aware of the Online skill test taken by the organization.iii) Setting up the Online test for them.iv) Evaluating their results and grading them based on their scores in the test.2.) Induction i) Induction of the selected candidates (or the new employees)ii) Making them aware of the policies related to the organizationiii) Ensuring they are well versed with the policies at the end of the session3.) Training Activitiesi) Project Specific Training by conducting training sessionsii) Query handlingiii) Quality Analysis of the work doneiv) Conducting Error Sessionsv) Reporting to the L&D manager regarding the performance of the trained candidates4.) Post Training Activitiesi) Preparing Detailed Observation report for the candidates trained ii) Retraining of the low performers (if required)iii) Refreshment Sessions for existing employees

Udaipur, Rajasthan, India

Arcgate BPO is a 1800+ people strong outsourcing partner that helps high growth companies manage and improve complex data-driven processes. Arcgate Labs is our technology innovation center where we build solutions to deliver smarter business services.My KRA (Key Responsibility Area) involved :1.) Briefing of candidates:i) Giving briefing and introduction of the organization to the candidates who came for the interview.ii) Making them well aware of the Online skill test taken by the organization.iii) Setting up the Online test for them.iv) Evaluating their results and grading them based on their scores in the test.2.) Induction i) Induction of the selected candidates (or the new employees)ii) Making them aware of the policies related to the organizationiii) Ensuring they are well versed with the policies at the end of the session3.) Training Activitiesi) Project Specific Training by conducting training sessionsii) Query handlingiii) Quality Analysis of the work doneiv) Conducting Error Sessionsv) Reporting to the L&D manager regarding the performance of the trained candidates4.) Post Training Activitiesi) Preparing Detailed Observation report for the candidates trained ii) Retraining of the low performers (if required)iii) Refreshment Sessions for existing employees

Udaipur, Rajasthan, India

KRA (Key Responsibilty Area) involved :Training of candidates:1.) Pre Training Activitiesi) Creating awareness of Self Employment/Wage Employment through Entrepreneurship Awareness programmes (EAPs)ii) Generating applications for trainings.2.) Training Activitiesi) Selection of Traineesii) Maintaining discipline at centreiii) Proper documentation of session plan, training log,MILLY,attendance registeriv) Conducting Micro Lab Activityv) Conducting Proficiency tests3.) Post Training Activitiesi) Creating Course Completion report for every training4.) Follow up Activities :i) Follow up on telephone and Personal Visit on Alumni's employability status5.) Ensuring Settlement of successfully trained candidates:65% of successfully trained individualsi) Coordinating with placement cell for finding wage employmentii) Helping trainees who are interested in being self - employed with a business plan

Udaipur Area, India

A research was conducted in the rural village Ajbara in southern Rajasthan in order to analyze the use of traditional herbal medicine among the people there. The study looked at the prevalence of herbal medicine practice, both in terms of number of people using these practices and the extent that this practice was used; the history and perceptions of practice, including transitions in health care and experiences in health care; the reasons why people use or do not use traditional care; and the use of local herbal remedies for care of livestock. Together, these themes attempted to answer how local traditional herbal medicinal practices have reacted to the fulfillment and gaps of rural development.

Diploma In Training & Development, Training & Development, A

The Indian Society for Training & Development (ISTD), established in April 1970, is a national level professional & non-profit society.

Mba Finance, Financial Management Services, First

Activities and Societies: Anchoring, Public Speaking at Bombay Stock Exchange, Worked as Co - Researcher with Duke Semester in India.

Bachelor Of Technology (B.Tech), Computer Engineering, First

Activities and Societies: Public Speaking Laxmi Devi Institute of Engineering and Technology, Alwar is a pioneer institute of engineering.