Working hand in hand with clients on tasks including purchase/sales ledger, credit control, weekly cash flow generation/payment runs, monthly inventory reconciliations, preparing monthly management accounts and VAT Returns, ensuring all records are up to date and accurate.

Experienced, highly motivated Graduate/IBM Professional, with over 22 years of experience gained in various roles within IBM Global Services UK. Roles included within Central Finance & Planning Division, Business Operations as well as hands on Project Management experience gained through working as part of a larger IBM team within various customer facing roles, whilst also completing the formal Tier 1 IBM Project Management Education.Key Skills and Experience • Strong knowledge of IBM Financial Systems, competent in Roadmap Generation, Variance Analysis from budget to actual at a contract and regional level.• Excellent leadership, organization, communication, and research skills.• Experience covering business analysis, with key focus on Revenue, Cost & GP forecasting• Skilled at managing conflicting priorities and delivering results within tight deadlines• Speciality in consolidating monthly financial information within project-based business units.• Strong understanding of IBM Accounting Practises specifically, Cost, Expense and Revenue Recognition rules, as well as importance of month end closing activities such as cost/revenue accruals/deferrals• Completed Formal Tier 1 IBM Project Management – Associate PMSpecific Project Based Skills• Able to present/compile relevant Project Data.• Ability to manage stakeholder expectation.• Versed in project/resource scheduling• Understand financial reporting re Projects/Programs• Can work independently and as part of a team across multi discipline/cross functional project teams.• Have gained experience and understand importance of risk portfolio management specific to each client.• Understand importance of client satisfaction.Project Management Specific: Completed the following:• PM Fundamentals• Creating and Tailoring PM Systems, • Defining and Planning Projects Using Microsoft Project.• Leadership in a Project Team Environment PM11G • Executing/Controlling & Closing Projects Using PCB and MSP.

Assignment Description: Specific responsibilities included managing process for Renewal of annuity business & owning and managing Business Cadence process.Contribution: Renewal Rates saw a significant increase as direct result of tight processes that were put into place which is a fundamental year on year Revenue generator within the Resiliency Services Business.Managed the weekly cadence process, involving consolidation of Monthly Quarterly & Yearly Revenue, Cost and GP outlooks, working across boundaries, from the Senior Leadership Team, Project Executives and the CFO to name just a few.

The Carphone Warehouse, GBProject Description: IBM has been engaged as a partner by The Carphone Warehouse to assist with the delivery of key components of the Computing On Demand & Storage Programme (CoD). One of the key objectives of the CoD Programme is to move all critical server services out of the Acton DataCentre: - Due to environmental issues in Acton Data Centre - To migrate off existing Power 4hardware and ESS storage to negate the need for Maintenance renewalContribution: The WebSphere Migration Project was one of the sub-projects within the overall moveOf all critical server services from the Acton Data Centre. This project involved working with thetechnical architects to ensure Design Documents were produced and signed off by the customer as perThe dates within the plan. The project also involved securing IBM Specialist WebSphere TechnicalResources within the required timescales. Unfortunately, due to budget constraints at The CarphoneWarehouse, the WebSphere project was put on hold and therefore, I was unable to complete the entireProject, however, the foundations have been set and the project was left ready to deliver as soon as the Customer is able to proceed.

Sony Trinity ProjectSony UK, GBHelpdesk & Desktop Managed ServiceProject Description: Providing an end-to-end helpdesk and desktop managed service for Sony Europe for a 5 year and 3 months period. Deploy a highly cost efficient architecture - a centralisedmanagement and support structure providing service and support to a standardised desktopArchitecture replicated at each Sony site. 19 Sony helpdesks in Europe will be consolidated into aSingle multilingual European IBM Helpdesk. My Role was Country Transition Manager. The TransitionManager was responsible for the overall management of the Transition effort. Transition beingdefined in this instance the effort required to “on board” the service, including the setup ofService Delivery in all EMEA countries. Contribution: When I first joined the Sony account the customer relationship with IBM was veryFragile, despite this, I managed to develop a good solid working relationship with the CustomerProject Manager. I successfully transitioned the following 4 countries, within theRequired timescales: Austria, Belgium, Poland & Russia. This was done through attending weeklycustomer reviews, working to the project plans ensuring all IBM actions were performed in a timelyManner, identifying any deviations to the plan as early as possible. During my time at Sony,I saw a fragile relationship turn into a positive one, I feel I had a strong input in thisRelationship change. At the end of Dec 2008, the Sony team were given an award for their effortsin getting the "Big Deal" finally signed - The final pre-signing PRL came in at $16.64m (giving aNet new Revenue of $8.9m) over 5 years with a GP above 35%. I was a part of this team

Project Description: Join growing Project Office Team to provide support to a large number ofProject Managers. Contribution: Soley responsible for managing the largest supplier (BT) on the REGUS contractensuring they met with agreed SLA's, whilst also providing Actual Revenue and Cost driven from thissupplier (approx. Year 1 Rev = $2.7m) as well as providing regular 5 year forecasting informationDirectly to the Project Executive. After introducing rigorous tracking mechanisms it made itpossible to define the exposure IBM had with BT which was a critical project area, led by theUKISA Delivery Manager Sean Flanagan. The project ended with a complete picture of the BT costs, BT related revenue and exposures - which despite sounding simple it was the first time this claritywas made available and was as a direct result of the processes I put in place

To provide a co-ordinating/project financial consolidation function with theobjective of producing the Project Services Operations report on a monthly basis.Contribution: Worked with Project Managers and 1st line delivery managers each month to ensureMonthly Project Reporting was performed accurately and in a timely manner. Produced and presentedconsolidated detailed financial performance on all contracts delivered within the Services DeliveryArea within ITS, Global Services on a monthly basis. Providing variance analysis between budgetand actual, Revenue, Cost & GP forecast information including reporting on Project Health on aProject by project basis as well as at a regional level. Owned the Monthly Project ReportingProcess. Implementing process improvements in an ever changing environment

Finance & Planning division. Responsible for assisting the billing of all renewedMaintenance contracts (high volume low value). Monthly revenue accruals.Contribution: Key driver in improving divisional practises to support and facilitate billing ofHigh volume of renewed contracts. Replaced ad hoc processes with systems for improvingEfficiency in this area.

Finance & Planning Division. Monthly. quarterly and annual collation andReporting of variance analysis against expense to budgets and forecasts. Divisional and customerP&L analysis. Responsible for month end and year end accruals/deferrals. Planning activity toSupport monthly budgetary allocations. Monthly presentations of key performance indicators.Contribution: Improved detail and accuracy of financial (mainly expense/cost) analysis. Set up andMaintained cost Database upon merger of two major business units