Diptesh Mishra Email & Phone Number

Bengaluru, Ka, In

Chennai Area, India

>Rewarded with Best Retail manager Award for the quarter>Manage the day-to-day operation of the shops effectively and efficiently maximizing sales and ensuring the security of stocks and cash in accordance with company policy>Ensure effective communication of relevant information to sales assistant and supervisors and shift sales targets are achieved on a daily basis by the effective deployment of staffs and management of stock>Oversee the shop floor in accordance with FLEMINGO Duty Free policy so as to establish an operation that meets performance levels as outlined by management>Maintain a high level of services through capable and well-trained staff and submit suggestions to senior management for any improvements required in operation>Liaise with L&D department provide proper training to all new joiners on customer service, product service & visual merchandising and conduct refresher training to all the staff's month on month basis.

Chennai

>Achieved award for the best department manager for the quarter>Received award for the best team for the category competition>Worked on commercial process (ocular inspection of the site, store layout, fit-outs, setting up a plan in contacting suppliers, coordinating with different departments – HR for recruiting, marketing, procurement/warehouse to purchasing, pricing, store displayed.)>Managed the assigned department as a successful independent profit center, in line with the outlet's operating concept>Ensured maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet>Monitored the progress of participants; devise individual/departmental learning plans and recommend solutions on performance and potential areas of learning>Ensured Visual Merchandise of the store is as per retail industry standards and it enhances the appeal of the store>Scheduled and allocated manpower. (Using customer assistance requirement and CE pattern as bases)>Ensured effective displays with the objective of achieving greater number of stock turns,Plans for perpetual inventory>Supervised Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability, communicated the above to supervisors>Analyzed available data, identifies causes and suggests solutions, identifies all reports that need to be generated with frequency, schedules and identifies sources of information.

Chennai, Tamil Nadu, India

>Nominated as a best employee for year of 2013 – 2014 and 2014 – 2015 in top 10 Pan-India.>Awarded employee of the month – June 2013, March 2015.>Got 100% attendance certificate for Q1, Q2, Q3, and Q4 for year of 2013.>Awarded appreciation certificate for UPT (Unit per transaction) challenge and store won1st place Pan India.>Received appreciation certificate and 3rd prize in twenty competitor contests>Received more than 25 WOW CARDS for the excellent customer service and bulk billing>Managed all the business units in the store like women's wear, men's wear, lingerie, kids wear and beauty>Monitored the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales any profit>Ensured excellent customer service and smooth functioning of the retail outlet as per the standards and processes defined>Analyzed receipt, storage and return of items to ensure there is no pilferage or damage and control all aspects of stock management, ensure adherence to procedures>Tracked and control the store expenses and petty cash to ensure meeting the profitability targets of the store>Guided the team towards achieving targeted revenue, stock levels and minimizing stock loss>Evaluated the performance of the sales advisors and maintain their records and send it to the head office>Maintained the sales records of the sales advisors and lead them to give their full support towards the growth of the company as well as their own>Monitored sales activities to ensure that customers receive satisfactory service from us make them loyal customers forever>Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback>Managed an effective food fill and top up process through the delivery of cost improvement programs and productivity targets

Bachelor Of Commerce (B.Com.), Commerce

Master Of Business Administration - Mba, Retail Management