• Lead aspects of the Product security engagement strategy with Product, Engineering, and Design organizations• Create, maintain, and deliver program-related presentations and/or training sessions to partners• Manage engagement program including creating documentation, milestones, risks, and timelines to facilitate cross-functional collaboration• Monitor engagement status, manage expectations and rapidly identify issues/risks• Identify and creatively resolve complex technical and cross-functional issues• Overseeing escalation, response, resolution, and reporting of cyber security incident (service) resolution• Present monthly business reviews to the C level Executives, Security management team, and key stakeholders • Ensuring high-availability service levels, fulfillment of business service levels and operations support objectives• Overseeing the development and maintenance of cyber security operations processes, standards, and architectures• Leading change management, operational readiness, and performance delivery for cyber security solutions• Direct maintenance, support, administration, break/fix remediation (including root cause analysis), availability/capacity reporting, and health/performance monitoring• Assisting with the development and management of budget, technology, service, and solution/vendor roadmaps• Managed Installation / Migration / Operation projects foro IBM QRadar, CyberArk PAS/EPM, Rapid7/Nessus, Imperva WAF, Tanium TaaS, Entrust SSL, Cisco FMC/ISE and Carbon Black Defence/Protect• Managed Vulnerability Management to scan assets, review reports, and escalate to support team for vulnerability remediations• Managed QRadar to onboard new log sources, testing for data, correlation rules, and reports• Manage daily operation for Privileged Access Management - CyerArk PAS and CyerArk EPM• Perform, facilitate, and oversee SOX and IT general controls testing, providing status to CISO

• Manage team of Twenty Eight Regional Lead for Religious Activities• Managing multiple project through out the year for non profit activities• Work with National team to decide strategies and implementation guidelines for future growth• Working with Developers and DBA to develop Reporting System on .NET Platform• Collect and Analyze project reports

• Single point of contact for client team and internal resources for the engagement for all communication• Working with multiple clients for Onboarding and monitoring project • Building relationship with client team e.g. Security, Network, Support desk and Management• Project Planningo Review Statement of Work, Developing project schedules, process flows and timelines, delegate’s tasks to meet deliverable for client engagemento Documented potential risks, including deviation from the scope, schedule, cost and quality of the project deliverableso Continuously looked to improve project management methodologies used.• Coordination of tasks - o With Analysts – Alerts analysis, Vulnerability Scanning schedule, reporting and possible solution feedback, Asset Management etco With Engineers – Baseline Assessment, Risk Assessment and update Risk register, Log Sources integration and troubleshooting, New contents development, Content tuning to reduce false positives, User case documents, SIEM application upgrade, Data backup guidelines, Change request form, Incident response and reporting, etc• Client Interactions - o Kickoff meeting, Requirements collection, Understand current status of infrastructure and challenges, Understand current security tools and their scope of coverage, Communication process, Ticket system integration, Access to Security applications, User accounts, etco Prepare weekly status project updates to Client and Deloitte Managemento Quarterly service assessmento Prepare ad-hoc reports including incident reports, recommendations and discuss with cliento Working closely with client Project Manager to define requirements and process flowo Responsible to accurately deliver all deliverable in accordance with Service Level Agreements (SLA’s)• Reviewing financials number bi-weekly and report to upper management with status• Involved in RFP process for new clients and change order for existing clients

• Managed Home Office desktop support team of technicians in a 6000+ user environment involving the support of Win 7 and XP platforms.• Providing 2nd & 3rd level technical support on Trading Floor for hardware / software & market data application like Bloomberg, Reuters, Thompson 1, Factset, Market Axess etc• Providing dedicated support to Executive Directors, Vice Presidents and their admin secretaries.• Providing onsite and remote support to Home office and Remote Clients in branches• Re-image machines by using network image, CD and Symantec Ghost imaging.• Troubleshooting, diagnostics, research and evaluation hardware/software related problems of laptops, desktops, network printers, and devices connected to the Intranet• Batch Scripting – Write, modify, test and implement for deployment, collect information from machines, change registry and restart / shut down machine for DR• Troubleshoot problem related Virtual Private Network, Remote Access, Wireless Access and Firewall• Providing exceptional customer service to clients on site, assisting with solving problems and providing expedient solutions to meet their needs.• Working with SCCM for packaging, collection, reporting and distribution application and patches. • Administer McAfee ePO server for cleanup workstations with older DAT files for Home Office workstations. Also create different report by downloading ePO dump from the server.• Co-ordinate with Network, Infrastructure and Exchange groups to resolve problems• Coordinate with business groups to provide technical analysis to improve their business processes• Managed Projects:o Migration from Win XP to Windows 7 platform, Rollout and Day 1 Supporto Quarterly Application upgrade like Bloomberg, Reuters, Market Axess etco Disaster Recovery (DR/BMC)o McAfee Virus Clean-up and Patch

• Installation of Win NT 4.0 Servers and Workstations at home and remote offices• Maintained Win NT 4.0 Servers and Workstations user profiles and security• Configured and set parameter and system switches to optimize the performance of Win NT 4.0 Servers and Workstations• Worked with WAN group to established connectivity between Home office and remote offices• Create standard image for all workstation and server• Configured and set up LAN connected workstations for CBT• Provided Desktop support for users running workstations with Win NT and Win 9x• Troubleshot connectivity problems: Netware, NT, IPX, TCP/IP, printing and routing• Supported software distribution through automated facilities

Network and E-Mail Administration (NT 4.0, Novell NetWare 4.1, MS Mail and Exchange 5.5)• Installed, optimized and maintained file server, file Structure and network security via user profiles• Troubleshot problems in network connections, cable fault and NIC card• Worked with corporate headquarters maintaining WAN connection• Performed backup and restoration operations Other Responsibilities• Day to day 1st and 2nd levels of support for hardware and software problems to 3 offices • Scheduled training programs for employees• Prepared IT budget for 1999• Worked with Y2K administrator for Y2K compliance audits, tests and reports• Provided support, Y2K information and IT related information to clients and staff• Video Conference Administration (PictureTel 200)• Telecommunication Administration

• Installation and trouble-shooting of hardware and software on all workstations• Administration of mail server and network server• Provided training and support for all users• Backup, restoration, and creation of new users for mail and network server• Upgraded outdated computers (changed motherboards, hard drives, and upgraded RAM)