-Currently supervising strategic planning and implementation of business initiatives to drive growth and achieve organizational objectives.-Leading cross-functional teams to identify opportunities for process improvement and operational efficiency enhancement.-Implementing continuous integration and deployment pipelines as part of the DevOps practices.-Developing and maintaining systems for SCCM, Nexthink, and Intune, including scripting with PowerShell for automation, troubleshooting Windows-related issues, and managing patch deployments.-Developing and maintaining strong relationships with key stakeholders to ensure alignment of business goals and objectives.-Driving innovation and leveraging technology to optimize business processes and enhance customer experience.-Monitoring performance metrics and KPIs to track progress towards goals and make data-driven decisions.

-Led cross-functional teams in the analysis, design, and implementation of business systems and processes.-Identified business requirements, conducted gap analysis, and proposed solutions to address business needs.-Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals.-Managed project timelines, resources, and budgets to ensure successful project delivery within schedule and budget constraints.-Evaluated system performance and functionality, identifying areas for improvement and optimization.

-Provided technical support and troubleshooting assistance to clients, resolving hardware and software issues promptly and effectively.-Installed, configured, and maintained IT systems and infrastructure, ensuring optimal performance and reliability.-Implemented and optimized Patch Management processes using SCCM and Intune, while leveraging PowerShell scripting for automation and integrating with NextThink for comprehensive endpoint management.-Conducted system diagnostics and performance monitoring to identify and address potential issues proactively.-Collaborated with cross-functional teams to develop and implement technical solutions to meet client requirements.

-Assisted in the design, implementation, and maintenance of Microsoft System Center Configuration Manager (SCCM) solutions.-Provided technical support and troubleshooting assistance to clients for SCCM-related issues.-Conducted system assessments and audits to ensure compliance with configuration standards and security policies.-Collaborated with project teams to gather and analyze business requirements and translate them into technical solutions.-Participated in the testing and deployment of SCCM updates, patches, and software packages.

-Managed software distribution, patch management, and operating system deployment using SCCM tools and technologies.-Resolved escalated technical issues related to SCCM implementation, configuration, and functionality.-Developed and maintained SCCM reports and dashboards to provide insights into system performance and compliance.-Implemented and enforced SCCM policies, procedures, and security controls to ensure data integrity and confidentiality.-Conducted regular health checks and performance tuning of SCCM servers and components.