Dipti Chavan Email & Phone Number

Cambridge, On, Ca

Markham, Ontario, Canada

Pathway Communications is a leading IT service solution provider to various clients and one of the major clients includesOntario HealthThe major tasks include (but are not limited to) providing technical support and managing incident management requestswhich are raised by external or internal clients of Ontario HealthKeeping track of the incident requests and escalating them as and when required Managing the Active Directory profiles of the internal clients and providing user support through Microsoft Teams Providing desktop support for Windows 10, Citrix, Office 365 suite, Teams, RSA Secure ID administration, and OntarioHealth applications such as Connecting Ontario, Clinical Connect, Panorama, eHealth Portal, etcCreating user accounts, changing account permissions, revoking accounts for the service desk incident and requestapplicationsPerforming tasks such as user account verification, password reset and troubleshooting issues remotely by accessingclient's system through Bomgar remote application, whenever requiredTo maintain incident SLA and closing the incident according to the priority To provide accurate resolution and instantly resolve majority incidents through the First-Call Resolution method To participate in incident response investigations, team projects, and provide recommendations/feedback to enhance ITsupportTo send broadcast notifications of major site down incidents reported by the vendors and regularly follow-up with client &vendor until the site is completely up and running.

Stratford, Ontario, Canada

Cambridge, Ontario, Canada

Pune, Maharashtra, India

Assisted in project planning, execution, and monitoring to ensure adherence to timelines and budget Maintained project documentation and records to support effective project management Provided administrative support to project managers, including scheduling meetings, managing correspondence, andpreparing reportsCoordinated project activities between different teams and stakeholders to ensure smooth project execution Organized project resources, schedules, and tasks to meet project objectives efficiently Oversaw all aspects of project execution from initiation to completion, ensuring timely delivery of all project componentswithin scopeManaged non-technical aspects of project delivery, including procurement, documentation, and stakeholdercommunicationAssisted in preparing project proposals, defining scope, resource requirements, and cost estimation Coordinated with vendors and subcontractors to ensure the timely delivery of goods and services as per projectrequirementsCommunicated project status, updates, and issues to stakeholders through clear and concise channels ofcommunication

Supply Chain Management

Project Management