Responsible for overseeing the day-to-day operations of the team, distributing theworkload evenly amongst staff and making sure motivation and performance levels aremaintained.Roles & Responsibilities:• Handling team size of 14-15 people.• Allocating jobs and workloads to individual staff members based on their ability.• Implementing new initiatives and making sure all staff understand them.• Coach and support new and existing Sales Associates.• Making sure all tasks given to staff are done on time and to the required standard.• Audit calls and guide them for sales and process• Preparing Performance and Productivity report.• Feedback and coaching given at regular intervals• Supervise and motivate staff to perform their best.

Counseling students for the future education perspectives for different courses that AESLoffers. It concludes counseling of students as well as parents, it helps maintain a good PRwith clients and to drive sales for the organization.Worked as backup and handled the team inthe absence of team Leader.• Provide Administrative support and Assistance.Escalation and Reproduction of technical issues forthe Development Team.