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Dipti Praveen Kumar is listed as Department Manager with Walmart | Project Coordinator | Process Analyst | Continuous Improvement | Stakeholder Management | at Walmart Canada, a company with 9280 employees, based in Greater Sudbury, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Dipti Praveen Kumar.
Dipti Praveen Kumar previously worked as Department Manager at Walmart Canada and Compliance Associate at Walmart Canada. Dipti Praveen Kumar holds Global Business Management, Business, Management, Marketing, And Related Support Services from Conestoga College.
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6 years of experience in CS People Management with extensive exposure and hands on experience in coordinating CS operations programs from program initiation to launch. Assist the senior operations, program, and product managers to establish roadmap strategy for the Amazon B2B skill, identify process gaps and develop mitigation plan. Collaborate with senior program and product managers after identifying customer pain areas (VOC’s) to establish Standard Operation Procedure’s, process revision and ensure alignment with business goals and improve customer experience. Conduct post-implementation evaluation to gauge program success and opportunities for improvement. Report progress weekly, monthly, quarterly, and annually. Lead and develop a team of 15-20 associates, responsible for their performance management and ensure all customer success metrics and KPI targets are met weekly and monthly. Managing changes and interventions to ensure project goals are achieved. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.Achievements Amazon Peak 2019 ‘Committed to Work’ and ‘Knowledge Guru’ Amazon Peak 2018 ‘Pulitzer Award’ for exceptional performance Amazon Peak 2017 ‘Golden Hammer Award’ and ‘People Manager Award’ for Q4 Amazon 2016 ‘Peak Hero’ award Amazon 2015 ‘Superstar Award’ for driving performance of team and skill
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Greater Sudbury, Ontario, Canada
Increased operational efficiency by 2X through documenting and administering records and paperwork in an organized, concise, and timely manner Improved team and customer relations by maintaining a safe work environment and ensuring satisfactory claims and returns Assisted leadership in expediting and optimizing service operations through cross-functional.
Sudbury, Ontario, Canada
Conducting Safety Walks/Inspections including overnights and with the maintenance providerParticipating in the maintenance of Associate and Customer Claims and identify trends and prepare analysis reports to cover with the Safety Team.
Hyderabad, Telangana, India
Increased skill performance by 42% through continuous improvement, managing global operations, executing business solutions, and recommending allocation of resources after thorough analysis. Improved team and customer relations by tracking performance, providing training, and offering excellent communication and transparency to customers and teams.
Hyderabad, Telangana, India
Improved customer experience by 73% by collaborating with managers and tech teams to forecast issues, assist in getting started and build better relations with the customer. Participated in business programs and assisted leadership in formulating and implementing improved policies and streamlining processes.
Hyderabad, Telangana, India
Assessed customer needs, addressed, and resolved customer concerns by providing available options and accurately documented each customer contactProvided live contact support, training, and assistance to new team membersReported contact drivers to team lead for appropriate escalation and resolution of the contact driverConsistently achieved key performance.
Other employees you can reach at walmart.ca. View company contacts for 9280 employees →
Divyesh Patel
Colleague at Walmart Canada
Canada, Canada
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Rajwant Kaur
Colleague at Walmart Canada
Winnipeg, Manitoba, Canada, Canada
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Divanshu Sharma
Colleague at Walmart Canada
Greater Toronto Area, Canada, Canada
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Courtney Dowhan
Colleague at Walmart Canada
Hamilton, Ontario, Canada, Canada
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Andrea Flieder
Colleague at Walmart Canada
Edmonton, Alberta, Canada, Canada
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Sébastien Jacob
Colleague at Walmart Canada
Trois-Rivières, Quebec, Canada, Canada
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Yuchi Yang
Colleague at Walmart Canada
Thunder Bay, Ontario, Canada, Canada
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Tanzia Sultana
Colleague at Walmart Canada
Greater Sudbury, Ontario, Canada, Canada
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Angela Tammy Ridley
Colleague at Walmart Canada
Prince Rupert, British Columbia, Canada, Canada
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Mackenzie Morris
Colleague at Walmart Canada
Edmonton, Alberta, Canada, Canada
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Quick answers generated from the profile data available on this page.
Dipti Praveen Kumar works for Walmart Canada.
Dipti Praveen Kumar is listed as Department Manager with Walmart | Project Coordinator | Process Analyst | Continuous Improvement | Stakeholder Management | at Walmart Canada.
Dipti Praveen Kumar is based in Greater Sudbury, Ontario, Canada while working with Walmart Canada.
Dipti Praveen Kumar has worked for Walmart Canada and Amazon Development Centre (India) Private Limited.
Dipti Praveen Kumar's colleagues at Walmart Canada include Divyesh Patel, Rajwant Kaur, Divanshu Sharma, Courtney Dowhan, and Andrea Flieder.
You can use AeroLeads to view verified contact signals for Dipti Praveen Kumar at Walmart Canada, including work email, phone, and LinkedIn data when available.
Dipti Praveen Kumar holds Global Business Management, Business, Management, Marketing, And Related Support Services from Conestoga College.
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