- Resolved over 10,000 customer problems in the last 3 years- Successfully managed 200 families across India mapped their successful journey- Led a team to build the customer transition and journey process- Vendor management and created a network across the country

• Responsible for overall coordination of Website development• Directed creative, design and development teams• Built the database of Schools in Delhi-NCR and content creation• Interviewed senior members of the department of education to build the insights for the company

• Helped the business by creating proposals for bank products• Created marketing beneficial deals on home loans for new and existing customers• Provided loan counseling to clients• Educated customers on financial products and recommended best options that meet their short-term and long-term goals

• Developed branding and designing for clients in India, Sri Lanka and U.K.• Responsible for the creative designing including advertisements, brochure, pamphlets, etc. for a physiotherapy center in Colombo• Developed and executed design concepts for several other clients in Delhi and Gurgaon.

• Designed and executed the contents of Indian Dairyman, a monthly journal• Coordinated and managed the entire editorial aspect of the journal• Responsible for their overall design of the magazine. Also managed other designing work of the organization which included their technical journal Indian Journal of Dairy Science as well as brochures, pamphlets, advertisements, etc.

• Responsible for the conceptualization and visualization of advertising campaigns, packaging, posters, etc. Also did some stall designing for the clients during International Trade Fair