Dipti Bhawnani Email & Phone Number

London, United Kingdom

1. Manage large complex projects from concept to launch2. Work closely with global counterparts like Product management, Engineering and Operations team 3. Lead, set up and scale in-house outsourced project execution teams with associated processes to ensure program completion4. Program manage projects and ensure proper budgeting, project prioritization, headcount planning, forecast management and variance analysis5. Monitor and communicate progress to multi-stakeholders internallyProgram Manager with Global Google Maps Engineering Operations consisting of 400+ team members. Managed the QC operations team (150+ team members), Maps Escalations team, Training team, Specialists Evaluations team and UGC policy. Also a cross-functional stakeholder in Mapmaker, RAP, User-Community teams, Disputed regions team as well as maps data pipeline related teams - Paint team, Oyster team, Geocoding etc.Managed large projects from concept to launch, developing project estimates, plans, metrics, working & communicating effectively with Engineering, Product Mgmnt, QA, Operations and customers Key Accomplishments:Won global Maps OPS PGM Award for driving Operational Excellence in the Google Maps teamsOperations Management

Practice Senior Advisor, Procurement Outsourcing (Applications and BPO):•Responsible for Practice Building, Offer Development, Marketing, Deals Acquisition, Solutions Design, Sales Support and Delivery in the outsourcing/ITes industry specializing in procurement, vendor management processes • Built Procurement Outsourcing practice ground up including business case for service, offer development, defining practice strategy, go-to market strategy, revenue targets, deals acquisition, solutions design & consultative sales Solutions Design and Delivery:•Primary SDC owner for solution/contract formulations and negotiations with customers for all Supply Chain and Procurement BPO deals•Transformed vendor operations for a client streamlining their Sourcing and Supplier Management processes, delivering increased efficiencies

Partner/ Vendor Management: •Developed and executed partner/vendor strategy for the Services Delivery organizations•Managed partner relations, addressing performance / service level agreements (SLA) escalations•Collaborated with procurement to establish master relationship agreements(MRA) and developed Statement of Work (SOW's)•Led Global Partner Vendor Optimization program that achieved partner cost reduction and savings of $26M in FY09, $27M in FY10, and of $25M in FY11•Negotiated partner rates and applied strategies targeted for cost reduction and to enhance quality of services •Conducted Monthly/ Quarterly Business reviews (MBR's/QBR's) reporting / communications to promote wins and contributions •Responded to and resolved partner-related service escalations and completed follow-up for successful resolution.•Verified partners complied with contractual and pricing agreements to meet key performance metrics (KPI's).Program Management / Savings Optimization: Led Global Partner Vendor Optimization program that achieved partner cost reduction and savings of $26M in FY09, $27M in FY10, and of $25M in FY11Merger and Acquisitions: Led post acquisition program consisting of global Dell-Perot team, drove change and established Global Partner/Vendor Vetting and Onboarding process enabling cross utilization of Legacy Dell/ Legacy Perot partners resulting in partner consolidation, volume discounts and higher negotiation leverageStrategy and Business Analysis: •Developed Global bottoms up forecasting and outlook methodology processes for the Global Services partner spend and partner mix resulting in cost forecasting accuracy of 95%.•Performed partner spend forecast, pricing, cost, and margin analysis and assisted in business case development to enable senior management to establish strategic direction •Led development of Global Partner selection tool to standardize partner assignment ensuring 80% spend is driven to preferred partners

Recipient of a merit-based full tuition graduate assistantship. Planned and led marketing events as part of an integrated campaign to promote the MBA program to prospective students; events consisted of webcasts, online chats, virtual conferences, and on-campus visits.Developed and implemented marketing plan to increase applications and acceptance ratio

Service Area: Enterprise applications •Led a team of 7 to successfully develop globally consistent sales lead management system using Siebel for the client; project resulted in 18% improvement in the client’s sales.•Improved efficiency of 60 member team by developing tools to automate common procedures/ business services used in multiple projects thus saving considerably on man-hours.•Interacted with clients to understand their requirements and correspondingly developed the technical design document and functional design documents for project implementation.•Lead a team of 8 to drive the Technology Change Management initiative in Deloitte.•Developed business solutions for clients including Sprint, Gillette and Hewlett Packard using CRM (Siebel).Service Area : Outsourcing •Designed feasibility study methodology to determine which of the processes under consideration are offshoreable and which need to be retained onsite.

Mba

Mba

B.E., Electronics

Education record

Education record

Education record