A competent professional with over 3 + years of IT experience including 3 years of extensive experience in Service-Now implementation,administration and development working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. • Good Experience on Configuration in ServiceNow.• Configuration and customization in Incident, Problem, change and knowledge Management Modules.• Expertise on Integrations with REST API Integrations.• Worked on Business Rule, Integration/configuration, Client Scripts, Dictionary Overrides, Scripting, Ul Builder, Flow Designer, Notifications, Knowledge management and Reporting areas to meet the business requirements.• Worked on Inbound and Outbound Integrations.• A strong understanding of ITSM (IT Service Management) CSM, ITIL (IT Infrastructure Library) with good exposure to functional and technical design of ServiceNow.• Worked on ACL's (Access control list) for providing the data security.• Expertise in Creating catalog items and creating record producers in service catalog.• Incident management experience using Update Sets, Import Sets in Service Now.• Worked with Dashboards, reports in ServiceNow.• Analytical, multitasking, adaptable to new environments and learn new Technologies quickly.• Writing Business rules, Client scripts, Workflows.• Writing Custom Notifications and approval.Hands on with CMDB and knowledge on CMDB Cl relations and importing the data• Creating Roles and Permission Groups as per requirements.• Configured Reports on the custom application.• Created email Notifications, reports, Access Controls, Workflow, Homepage Administration, User Administration, Update sets, Wizards, Surveys, Notifications, Field Administration etc.