Reltio is an AI‑powered, cloud‑native master data management SaaS platform.● Drive verified outcomes, drive product adoption and use-cases, provide product expertise and technical guidance, and provide customer roadmap recommendations

Caregiver for elderly parent helping them recover from a stroke

Boomi is an Integration Platform as a Service (iPaaS) solution for Integrations, Master Data Hub, API Management, B2B/EDI Management, Workflow Management, and Data Catalog and Preparation used by 20,000+ customers ● Achieved 10-20% growth in incremental revenue in 2021 & 2022 by effectively managing the post-sales success of 30-50 Boomi customers with an ARR of $10-$12 million ● Guided customers on configuring Runtime Architecture for Boomi Cloud/other Cloud providers, covering configurations, data volume, monitoring, sizing guidelines, integration patterns, error handling, recovery, and capacity sizing● Successfully achieved customers' business outcomes by providing effective leadership to cross-functional internal teams, including Sales, Product, Professional Services, Managed Cloud Services, Support, Marketing, and Community● Provided strategic guidance to customers, ensuring the successful adoption and optimization of Boomi products through the development of success plans that outlined success factors, metrics for success and potential risks● Onboarded new customers, conducted business reviews and technical health checks to accelerate time to value, resulting in increased customer advocacy● Created a standardized technical Health Check program for reviewing the current state of customers’ product usage, and providing optimization recommendations to increase customer adoption ● Enhanced scaling and operational efficiency of the Success organization by creating best practices, guides, playbooks & a Customer Success Wiki, resulting in increased efficiency for workflows with customers and internal stakeholders

NetSuite is the #1 Cloud Business Software Suite for ERP, CRM and eCommerce for 38,000+ organizations● Served as the primary point of contact for strategic customers from both a functional and technical perspective● Recommended strategies & best practices for integrations, performance optimization, product release readiness planning, and environment management to help customers execute their NetSuite vision● Partnered with Product Managers to deliver proactive communication to customers during complex technical releases

Apttus delivers solutions on Salesforce to manage CPQ (Configure-Price-Quote) and Contract Management lifecycles● Configured, customized, and implemented cloud based Apttus Contract Management ● Conducted project kickoffs, cutover migration, and defect resolution for implementations

● Produced user stories, use cases, wireframes, and user acceptance criteria, collaborating with product teams to extend eHealth’s SaaS products including Web Services, to fit customer requirements● Washington State Healthplanfinder – Lead for the Plan Management component of the state’s health plan marketplace as required under the Affordable Care Act/Obamacare. Gathered requirements to extend eHealth’s Health Plan Collection and Publishing SaaS product to include plan certification● Healthcare.gov – Technical Project Manager for Plan Finder (Find Insurance Options) on healthcare.gov. 15,000 health plans from 440 insurers were published in 2011. From July 2010 to July 2011, there were 1.7 million visitors to the Plan Finder portal of healthcare.gov

Implemented Oracle Applications and led onsite and geographically distributed teams of 5-20● US Department of Transportation – Implemented the Cash for Clunkers/Car Allowance Rebate System (CARS) scrappage program within 30 days, meeting White House-monitored schedules. Enabled registration of 25,000 auto dealers and processed 690,000 voucher transactions worth $3 billion● Oracle Business Development – Scoped different projects and identified customizations, extensions, and interfaces. Assessed risks and provided budgetary, time and resource estimates. Prepared and submitted responses to RFPs. Produced Oracle Procure to Pay “Health Check” solution sets, used by consultants to review business processes & audit customers’ current state of Oracle applications and provide recommendations for improving existing business processes● Sun Microsystems – Implemented Oracle iProcurement for over 35,000 users, to manage $6 billion in spend for indirect procurement. Trained Sun’s Financial Application Management team in The Netherlands. Managed the Prospect to Order & the Demand to Deliver business tracks for Application Managed Services● Sun Microsystems/Oracle Merger – Lead for Procurement Applications, to merge Sun’s supply chain business processes into Oracle to include hardware along with software, after Oracle’s acquisition of Sun● Agilent Technologies – Led the merge and simultaneous upgrade of Oracle Procurement application instances, collaborating with business users and IT. Conducted iterative test cycles to identify and successfully update broken configurations, customizations, processes, reports, and interfaces on an accelerated schedule

Lead for Oracle Applications implementations at the Food and Drug Administration, and Department of Labor. ● Configured, developed test scripts, documented, and resolved gaps for prototypes/Conference Room Pilots (CRPs)● Led the technical development, implementation, and support of Oracle iProcurement for 2500 users

Supported a team of 200 including developers, product managers, QA engineers, and release engineers for Oracle CRM

eBoodle.com/BizRate.com provided comparison shopping, merchant rankings, form filling, and digital wallet services● Designed and developed a Contextual Deal application, and the Account Registration and Login sections of the website

eveloped and customized for business processes using Workflow for Oracle E-Business Suite