Dipu Dodiya Email & Phone Number

Vaughan, Ontario, Canada

Oversee IT service operations covering incident resolution, request fulfillment, and problem management, ensuring timely resolutions and stakeholder communication.Manage menu items across platforms, maintaining accuracy and alignment with business goals through regular audits and quality checks.Work closely with technology vendors to ensure proper setup and configuration of menu items, facilitating seamless integration into restaurant systems.Provide ongoing support to staff for menu-related technology issues, ensuring smooth operation during peak service times.

Provided efficient troubleshooting and support for hardware and software issues, ensuring minimal downtime for staff and operations.Delivered exceptional service by resolving user inquiries and technical problems, enhancing the overall user experience.Assisted in the maintenance and updates of IT systems, ensuring optimal performance and security for all devices in the restaurant.Worked closely with cross-functional teams to identify and implement solutions that improve IT processes and service delivery.

Mississauga, Ontario, Canada

My primary responsibility was to lead and help our staff of tutors in providing outstanding academic support. I was delighted to create a cooperative atmosphere that enables tutors to achieve success in their positions and support the academic progress of our students. Leading knowledge-sharing sessions and offering guidance and advice to tutors.Responsible for making sure instructional materials are available and distributed so that tutors can use a wide variety of resources to improve their tutoring sessions.Addressing challenges and concerns raised by tutors, working proactively to find solutions that maintain a positive and productive tutoring environment.

Brampton, Ontario, Canada

Presenting the tutorial sessions every week for students with different topics covered in the syllabus in Object Oriented Programming language Java and Fundamental Math.Teaching students how to take notes, stay organized, conduct research, and other useful learning techniques.Providing enlightening study aids and other instructional resources which could help them to achieve their desired score in college.Helping students in one-on-one sessions and group tutorials with questions related to PHP, HTML, CSS, JavaScript, PL/SQL Database, Linux, Object Oriented Languages, and Computer Math.

Auburn, Alabama, United States

Worked on different projects to design and edit applications and websites as per the requirements and criteria given by the clients.Collaborated with the development team to improve the troubleshooting procedure and report to them the work status of the project every week.Potential programming options were investigated and followed, and procedures and corrections were recorded.Languages used: JavaScript, HTML, CSS, PHP, SQL Database.

Honours, Computer Programming, 3.8/4

Bachelor'S Degree, Computer Science, 3.6/4