Diraswamy Mohan Email & Phone Number

India

• Collecting the data’s from JIRA tool and authoring the price, descriptions and feature of the vehicle and publishing in live site as per the market requirement.
• Performing Inventory review based on the live models published in website.
• Addressing the errors noted in the review and fixing the concerns with minimum TAT.
• Providing technical trainings to the team.
• Sharing the ticket status Daily & monthly to the team and stakeholders.
• Maintaining the vehicle forecast which will be in Live for Europe markets.

Coimbatore, Tamil Nadu, India

• Implementation of business plan for parts and service departments in the region by identifying all business growth.
• Work with service and spares in-charge to target & establish key customers relationship including on-site customer visit.
• Ensure productivity targets are met by motivating, organizing & encouraging teamwork.
• Work closely to implement all market plans & improve aftermarket sales & warehouse sales performance.
• Execute actionable plans including training and development to improve customer satisfaction.
• Auditing the spares Min – Max report.

Chennai, Tamil Nadu, India

• Responding promptly & professionally to the customer concerns in-person by telephone or by mail.
• Documenting the customers interaction in the tool.
• Explain simply & clearly in response to customer concern & satisfy the needs and acceptance.
• Participate in training provided by organization.
• Maintaining the closed customer concerns report.
• Make sure that client’s needs are met as projects evolve.

Bengaluru, Karnataka, India

• Greeting customers and receiving the vehicle for service
• Logging customers concerns and comments
• Writing service orders and descriptions of problems and repairs.
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Providing the cost estimation and time needed for repairs

Bengaluru, Karnataka, India

• Worked as Trainee technician in the floor.
• Performed mechanical service job.
• Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Clarify customer requirements probe for and confirm understanding of requirements or problem.
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.