Diraswamy Mohan Email & Phone Number

India

• Collecting the data’s from JIRA tool and authoring the price, descriptions and feature of the vehicle and publishing in live site as per the market requirement.• Performing Inventory review based on the live models published in website.• Addressing the errors noted in the review and fixing the concerns with minimum TAT.• Providing technical trainings to the team.• Sharing the ticket status Daily & monthly to the team and stakeholders.• Maintaining the vehicle forecast which will be in Live for Europe markets.• Conducting weekly meetings and reviews with Market Analyst and discussing the status of the open ticket and providing robust solution.• Conducting weekly meeting with the market contact for resolving /clarifing the concerns.

Coimbatore, Tamil Nadu, India

• Implementation of business plan for parts and service departments in the region by identifying all business growth.• Work with service and spares in-charge to target & establish key customers relationship including on-site customer visit.• Ensure productivity targets are met by motivating, organizing & encouraging teamwork.• Work closely to implement all market plans & improve aftermarket sales & warehouse sales performance.• Execute actionable plans including training and development to improve customer satisfaction.• Auditing the spares Min – Max report.• Auditing the inventory management

Chennai, Tamil Nadu, India

Responding promptly & professionally to the customer concerns in-person by telephone or by mail.• Documenting the customers interaction in the tool.• Explain simply & clearly in response to customer concern & satisfy the needs and acceptance.• Participate in training provided by organization.• Maintaining the closed customer concerns report.• Make sure that client’s needs are met as projects evolve.• Act as the point of contact and communicate project status to all participants.

Bengaluru, Karnataka, India

• Greeting customers and receiving the vehicle for service • Logging customers concerns and comments• Writing service orders and descriptions of problems and repairs.• Translating customers’ repair problems into standard repair terminology• Explaining repairs to customers• Providing the cost estimation and time needed for repairs• Delighting customers & post service follow up feedback calls.• Maintaining report of serviced vehicles.

Bengaluru, Karnataka, India

• Worked as Trainee technician in the floor.• Performed mechanical service job.• Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.• Clarify customer requirements probe for and confirm understanding of requirements or problem.• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.