Rich Hendy, Fcmi, Cmilt, Veteran Email & Phone Number

Mansfield, Nottingham

Derbyshire, England, United Kingdom

Leading the Operations Division as a member of the Senior Leadership Team, to re-engineer current processes, increase revenue, reduce costs and improve user experience utilising analytics and big data with a personal touch for customer and operational excellence.• Strategic planning and business process mapping to design and implement new national digital logistics operating model. Set Board level SLAs and KPIs for detailed analysis and continuous improvement.• Composing cand implementing contractual agreements for National 3PL partners – standards, agility, scalability and sustainability are key tenets.• Lead collaboration with Sales, Tech (AI and ML) and 3PL partners to streamline current operations.

Derbyshire, England, United Kingdom

Project Manager operations, logistics and supply chain from demolition to new build for 2 medium sized construction developments.• Construction management of logistics function delivering performance improvement, cost reduction, process/service enhancements and H&S culture across two sites.• Drove and promoted a sustainable approach to logistics procurement and supply chain development.• Owned complex logistics issues, implemented logistics and supply chain vision, strategy and priorities.

Denby, England, United Kingdom

Orchestrated strategic planning and execution for warehousing, logistics, and transportation divisions as a senior leadership team member. Achieved industry-leading health and safety standards and streamlined operational processes within a year. Restructured the organisational structure to enhance governance, operational and financial efficiency, and risk management. Accountable for 200 personnel with 9 direct reports.• Implemented accountable business process improvements, achieving consistent 99% on-time-In-Full (OTIF) delivery rate, bolstering competitiveness in delivery, quality, accuracy, and transparency.• Successfully delivered IT and continuous improvement initiatives, enabling adoption of new business worth £15M+ in 2022/2023.

West, East And South Midlands

Oversaw regional distribution targets, directly managed a team of 14 operations managers, and established 15 new sub-depots, (total number of couriers over 1400) emphasising customer satisfaction, professionalism, and efficiency.• Spearheaded recruitment, optimised 1100+ routes, and managed onboarding of 200+ new personnel during period of exponential business growth amidst challenges of COVID-19.• Enhanced 3/4PL contractual requirements to support business growth and reduce limits and hazards.

Tragically Mum was stuck down with Dementia, I cared for her in these twilight months.

London, United Kingdom

Spearheaded 24/7 support for AAR's aviation contracts, managing multiple global warehouses and diverse teams. Led strategic transformation, managed a UK and Global 80-member operations team (12 direct reports), and revamped cross-functional processes to enhance customer assurance, visibility, and stakeholder performance. Accountable for 8 3PL global 24/7 contracts.• Revamped global multi-supply chain, procurement, and logistics operations, introducing 24/7 Integrated Operations Centre.• Achieved significant impact on multiple business unit profit margins, generating £8.5M in first year.

Mombasa, Kenya

Led 12 project managers and 200 personnel in delivering complex supply chain and operational logistics transformations in the FMCG sector. Redesigned global and local warehousing, distribution, and demand management strategies for efficient last-mile delivery of multi-temperature food products.• Successfully executed end-to-end transformation initiative to rescue struggling FMCG multi-temperature food contract, reversing monthly loss of $2M.• Streamlined and re-engineered intricate logistics operations, improved customer and 3PL engagement, and implemented supplier performance monitoring, resulting in $2.5M profit increase.

Afghanistan And Middle East

Accountable for the end-to-end operations for 3PL fuel provision, logistics, and engineering across six airfields. Managed 500 personnel (14 direct reports) with P&L responsibility. Executed a transformative business plan for NCS, enhancing KPIs, quality, risk management, 3 and 4PL Contracts and customer service through resource planning, procurement, collaborative logistics, and IT system upgrades.• Led development, implementation, and sustainment of $500M contract for multi-fuel and logistics support to major airports and austere airfields in Afghanistan.• Successfully mobilised 400 new employees and $40M worth of equipment, accomplishing this four months ahead of the contract deadline and under budget by $750K.

Joint Forces Command Headquarters, Northwood, London

Formed inception, design and implemented new business strategies, plans and procedures and oversee the organisation’s ongoing operations whilst setting governance for comprehensive goals for coordinated performance and collaboration in the Joint Operations Command. Personally led the strategic and operational concept/inception and analysis of UK MOD Joint Warfare policy being part of the largest transformational change within the MOD for several decades. Developed new structures and processes delivering top quality key strategic change solutions in the fields of corporate planning and business development across a complex, political, national and multinational environment from procurement to training for front line operations.

Joint Force Support Hq And Nato Hqs, Afghanistan

Led, analysis of, (scope and develop) 3/4 PL contracted logistics and supply chain support to UK Forces on the front line. UK representative for all NATO logistics contracts and Command adviser for pan-contract strategies , operational risk management and contingency planning.

Naval Base San Diego, California, United States Of America

Director of the Logistics Support Centre (LSC) including one year period of acting Fleet Operations Director with a team of 400+ pers, the LSC is the hub of operational logistics and warehousing support for both waterfront and global support operations for the US Third Fleet (84 ships and submarines) based at San Diego Naval Base, California.

Hms Illustrious (Aircraft Carrier) At Sea Globally Deployed On Operations

Led the efficient conduct and business output of the Logistics Department (140 personnel and 16 direct reports), this included operational supply chain management and global logistics support, HR and legal advice, hotel services and business administration and accounting management in ensuring the sustainability and operational capability of the Carrier and Carrier Strike Group (3000+ personnel) on global operations, 24/7.

Uk, Deployed Globally On Operations On Land And At Sea

Responsible for the continuous (and reverse) supply chain support, transport, insertion, sustainability and return of deployed logistics to JFH at home and abroad, on land and sea 24/7, inclusive of the first deployment of UK Fixed Wing Support to Operations in Kandahar, Afghanistan for Operation Herrick. 200+ personnel and 12 direct reports.

Various Uk/Global

Various roles within the Royal Navy including Graduate Recruitment, MoD personal staff officer, Flag Lieutenant to Flag Officer Sea training, Logistics Officer HMS Bulldog.

Cmi Level 8: Strategic Direction And Leadership, Strategic Leadership And Management, Cmi Level 8

Principles of Business at the Executive Level including: Personal Development as a Strategic Leader Collective Strategy Development.

Oracle Erp - Business Administration, Management And Operations

Oracle ERP Senior Executives' Course

Advanced Royal Navy Logistics Officers' Course

Activities and Societies: Course Leader. Executive level Operational Logistics and Supply Chain Management, Business Administration, Human.

Joint Logistics Operations Course

Strategic and Operational Logistics Programme and Project Management; pan-UK Defence operational logistics planning and execution.

Intermediate Command And Staff Course (Maritime) (Icsc(M)

Activities and Societies: Course Leader Command, Leadership, Management & Ethos Staff & Communication Skills Strategic Studies.

Business Administration And Management, General, 2:1

Activities and Societies: Divisional Sub Lieutenant (Blake) World Leading Leadership and Management Training with Academic and Physical.

Royal Navy Logistics Officers' Course

Activities and Societies: Course Leader and awarded the Lydon Shield for the top Supply Officer of the year (1996) Operational Logistics.

Royal Naval Officer Training

Education record