Recruited by the Chief Financial Officer of EPS to collaborate with the senior leadership team in developing a long-term strategy and technical oversight to align the company’s goal increasing EBITA from 11% to 20% in 3 years. • Leader of all IT activity • IT strategy planning • Blending of Internal and Outsourced Models• Create and execute IT roadmap • Budget management • IT and Cyber Security• E-commerce development • Software Integration • Team alignment across multiple geographies• IT Vendor management • IT Project Management • Cloud integration

Recruited by the Chief Technology Officer of Bigge Crane and Rigging to mature the IT Organization, improve Help Desk response to customers, help create short and long-term road maps, and to solve pressing network infrastructure issues.● Leader of all IT Infrastructure activity ● Software and system upgrades ● Leader of eight IT engineers● Create and execute IT Roadmap ● Disaster Recovery ● Establish standards for service delivery● Strategic planning ● Technical oversite ● Team alignment across multiple geographies

Individually recruited by the General Manager of EXTENSYS to mature the ISN IT Department and lead the Infrastructure team for EXTENSYS’s first and oldest customer. IT Policies: Wrote, developed and implemented the ITIL based IT Policies and Procedures which matured the IT department as measured using standard assessment tools For ITIL Service Delivery.Problem Management Policy: recorded, tracked, and prioritized 135 IT Problems. Information was presented on a monthly basis to Executive Leadership in order to provide ongoing and essential input including recommendations on daily resource allocation and long term strategy decisions.Results:• Key factor in reducing total company wide downtime of all critical systems by 87.5%• Received $100,000 in additional funding from ISN Executive Leadership for Problem ResolutionIncident Management Policy: created a structure for recording and prioritizing more than 5,100 incidents. Results:• Nine critical problems were identified and resolved due to Incident Management policy implementation• Categorization of IT incidents increased from less than 10% to 100%Change Management Policy: implemented a process to efficiently prioritize the handling of changes to IT infrastructure.Results:• Reduced the number of outages related to system administrative changes by 75%• Reduced labor costs by 37% companywide during change windows by increasing visibility of IT changes to of corporate leadership.Technical Gap analysis and remediation: Lead, collaborated, and executed 5 separate efforts for technical analysis requiring 200+ hours of project management, change management, and business coordination of remediation in the following areas; Citrix, Virtualization, Backup and Data Retention, Network, and Telephony. Results:• Key factor in reducing total company wide downtime of all critical systems by 87.5%.• Increased support of Operating Systems by 30%• Resolved 11 single points of failure throughout ISN systems and services

• Successfully migrated Call Center Operations from Avaya phone system to I3 phone system with zero incidents • Successfully drove Auto Dialer usage and growth across the Call Center by 150%• Successfully implemented desktop virtualization and Cisco VOIP telephony across all national call centers resulting in record EBITDA levels in 2011-2012• Delivered 4 consecutive years of 100% audit results related to HIPAA compliance by recruiting a team of network engineers and mentoring existing junior team members to completely revamp the network architecture within 18 months.• Transformed the network and data security systems to secure AT&T Sure Seal™ ISO-27002 certification • Transformed the desktop environment using the SaaS deployment model resulting in an almost 2 minute decrease in call times from call center agents. • Lead the Data Center Operations and Technical Support teams, including hiring, daily work assignments, develop strategic plans, and managed short and long term deliverables • Manage all technical support for a 24x7x365 Call Center Operation which resulted in a 65% increase in ticket response times. • Responsible for the telephony, network, data center, hardware, and software up to the Operating System level with Exchange resulting in 99.999% uptime for all critical services and network functions. • Leveraged network and application monitoring to provide 24x7 support for production and disaster recovery systems using minimal staff resulting in 40% reduction in response times to production issues and hardware failures.• Manage and prioritize all Data Center projects and recommend new technologies resulting in projects which were on time, on budget, and properly sized. Major Projects delivered; Server Virtualization Project, VDI desktop implementation, Cisco phone system implementation, new SAN migration, Upgrade from Exchange 2003 to Exchange 2010

Network EngineerDesign, install, maintain and support a Wide Area Network interconnecting varied remote office and manufacturing LAN environments. Ensure the smooth operation of all network and network service equipment in order to provide maximum performance and availability for all users. Responsible for 900 network nodes in seventy-five remote offices and two data centers• Design and maintain multiplatform network using and EIGRP and OSPF routing protocols. Design changes resulted in a multipath enterprise network environment with 99.999% update in network uptime. • Responsible for 900 network nodes in seventy-five remote offices and two data centersMajor Projects delivered; Data Center core infrastructure upgrade, remote office token ring to Ethernet upgrade, Avaya VOIP implementation

UNIX System AdministratorProvided operational support for HP-UX and Linux production servers as well as manage network storage, system processes, kernel parameters, file systems, user accounts, print spools, network interfaces, memory, backups/restores, alert monitoring and other routine operations.• Expertise in PERL scripting of common system administration tasks. Results allowed junior Help Desk support staff to conduct common tasks with little or no knowledge of UNIX system administration. • Deployed common network services such as DHCP and DNS. Results allowed for dynamic ip address assignments and dynamic hostname lookups. Help Desk staff were no longer required to maintain spread sheets of ip addresses or deploy host files to desktop PCs.• Responsible for two HP9000 class production servers and twelve Linux production serversMajor Projects delivered; DHCP upgrade and failover implementation, custom PERL file transfer program for EDI, Data Protector Installation and Disaster Recovery plan