As a dedicated professional with 5 years of diverse experience in sales, business development, and digital marketing, I have honed a versatile skill set that includes ticketing, reservations, customer support, and social media strategy. My journey began in the travel industry, where I excelled in designing tour packages, managing FITs and MICE groups, and ensuring customer satisfaction through effective use of GDS systems like Amadeus.Progressing within the industry, I further refined my expertise in ticketing, reservations, and business development while working with major airlines. My role demanded meticulous attention to detail and a proactive approach to debt collection and database management.As a freelance Social Media Specialist, I leveraged my digital marketing skills to drive engagement and growth for both local and international clients. Most recently, in a business development role, I focused on sales and customer acquisition, utilising my digital marketing knowledge to support business growth and retention.I am committed to continuous learning, evidenced by my professional training in Sales Excellence by SNIPEXX Sales Academy and participation in various webinars on customer service, lead generation, and marketing. Proficient in Microsoft 365, Google Suite, and digital tools like Photoshop, Canva, Google Analytics, and social media platforms, I am equipped to add value to any team.I am currently open to new opportunities where I can contribute my skills and experience to drive growth and innovation. Let's connect! You can reach me at diren.mendis@gmail.com