Dirgny Perdigon Email & Phone Number

United States

• Oversees day to day activities of the Software and Warranty Operation team, keeping to established Service Level Agreements, including but not limited to Orders, ETA, SKU requests, Returns, Activations, and Registrations
• Provides direction as well as performance feedback and ensures development of team.
• Builds relationships and personal knowledge of vendor program and contract procedures through training, webinars, and conversations with vendors inside and outside support.
• Establishes internal process improvements and supporting documentation for Sales, Sales Support and Software and Warranty Operations teams per vendor segment specifications.
• Interacts with Sales, Sales Operations, Licensing Operations, Cloud Team, Purchasing, Volume Licensing Teams, Legal team, suppliers, and Finance management teams.
• Provides routine reports, variance analysis, and special project analysis with the intent to recommend corrective action as necessary.

United States

• Assisted members of assigned segments of the Warranty Operations Team in understanding the day to day functions.
• Handled buying activities based on the customer vendor contracts/agreements and programs rules.
• Responded to sales requests through Call Tracker regarding overall warranties/licenses lifecycle.
• Ensured database is updated and maintained per the contracts/agreements with customers.
• Cultivated leadership skills through attendance at workshops, webinars, and similar courses through Connection and/or outside resources.
• Identified internal process improvements, developed solutions. Created supporting documentation for Sales, Sales Support and Warranty Operations Specialist teams per vendor segment specifications

United States

United States

Interpreter for Spanish speaking patients needing medical services.