Supervisor Warranty Operation
Current• Oversees day to day activities of the Software and Warranty Operation team, keeping to established Service Level Agreements, including but not limited to Orders, ETA, SKU requests, Returns, Activations, and Registrations• Provides direction as well as performance feedback and ensures development of team.• Builds relationships and personal knowledge of vendor program and contract procedures through training, webinars, and conversations with vendors inside and outside support.• Establishes internal process improvements and supporting documentation for Sales, Sales Support and Software and Warranty Operations teams per vendor segment specifications. • Interacts with Sales, Sales Operations, Licensing Operations, Cloud Team, Purchasing, Volume Licensing Teams, Legal team, suppliers, and Finance management teams. • Provides routine reports, variance analysis, and special project analysis with the intent to recommend corrective action as necessary. • Participates in UAT testing and ERP module development with IT.
