✔ Marc Dirix Email & Phone Number

Brussel, Brussels Hoofdstedelijk Gewest, België

Brussel, Brussels Hoofdstedelijk Gewest, België

Antwerpen En Omgeving, België

Beheer van de business unit met 3 luiken: de OZ Shops (inclusief webshop), de uitleendienst en RIZIV verstrekkingen met als gezamenlijke doelstelling een kwalitatieve thuiszorg bieden aan onze klant om zo lang en autonoom mogelijk thuis te kunnen wonen. Service, sales en logistiek gaan hierbij hand in hand.Optimalisatie van deze activiteiten op vlak van processen, infrastructuur, distributiekanalen etc.Garanderen van een kwalitatieve, klantgerichte werking van de dienst op korte en… Show more Beheer van de business unit met 3 luiken: de OZ Shops (inclusief webshop), de uitleendienst en RIZIV verstrekkingen met als gezamenlijke doelstelling een kwalitatieve thuiszorg bieden aan onze klant om zo lang en autonoom mogelijk thuis te kunnen wonen. Service, sales en logistiek gaan hierbij hand in hand.Optimalisatie van deze activiteiten op vlak van processen, infrastructuur, distributiekanalen etc.Garanderen van een kwalitatieve, klantgerichte werking van de dienst op korte en middellange termijn, rekening houdend met service en knowledge level agreements en productiviteitsparameters. Bewaken van het financiële budget en formuleren van verbetervoorstellen ikv rendabiliteit. Show less

Brussels Area, Belgium

Leading the change process of B-Rail’s commercial retail organisation: the transformation of the traditional sales activities at the counters towards mobility advisory activities, as part of a broader multi-channel approach.Responsible for the conceptualization, management and follow-up of the transformation program “distribution 2020”.Responsible for determining the roadmap in order to realise the strategic vision with regards to the transformation of the sales activities and sales… Show more Leading the change process of B-Rail’s commercial retail organisation: the transformation of the traditional sales activities at the counters towards mobility advisory activities, as part of a broader multi-channel approach.Responsible for the conceptualization, management and follow-up of the transformation program “distribution 2020”.Responsible for determining the roadmap in order to realise the strategic vision with regards to the transformation of the sales activities and sales organisation, implementing the defined projects and initiatives together with the project team.Leading the project team. Show less

Brussels Area, Belgium

- Responsible for the development of the service concept of the retail channels (post office, postal point) taking the customer journey as a starting point.- Customer Experience Management: improve the customer loyalty towards bpost in general and its retail channels in particular.- developing and implementing the format concept in order to optimize the customer journey, create awareness for commercial partners and apply a branded experience- develop the merchandising and signage… Show more - Responsible for the development of the service concept of the retail channels (post office, postal point) taking the customer journey as a starting point.- Customer Experience Management: improve the customer loyalty towards bpost in general and its retail channels in particular.- developing and implementing the format concept in order to optimize the customer journey, create awareness for commercial partners and apply a branded experience- develop the merchandising and signage strategy- performance monitoring of our service quality and lead improvement tracks- voice of the customer: measure and scan customer needs and expectations.- lead the service development team Show less

Responsible for the channel marketing approach of all Belgian Post's residential channels. This includes format management, merchandising strategy, trade marketing and supporting the channel positioning.

Responsible for the development of the new post office concept "STORE" (Simplify, Transform and Optimize the Retail Experience). This concept has been implemented in nearly 350 belgian post offices during the period 2006 to 2010.Also responsible for the introduction of a digital signage network in the post offices (more than 600 screens).

Introduction and management of the commercial modules in the post offices (a shopping environment that allows self service sales of stationary, greeting cards and other postal products). This included business case development, category management, location optimization, roll out planning and performance analysis.Standardisation of the use of the different communication tools in the post offices (norm book creation)

Support and manage product and services introductions into the postal retail network.Lead a team of 4 people (3 trade marketeers and one marketing analyst).

Responsible for the affiliation of Financial Post and Bank van De Post (now "bpost bank") to the Belgian multibank payment platform "Isabel". This covered all aspects: development of the commercial approach to customers (B2B), technical project management and set up of the internal processes.

Mba

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