At Unisys i started at the customer support - at a Project in a governmental environment – which contained Remote User Support and troubleshooting software issues, including MS Office, Outlook, VPN and special Applications, inspecting network problems (availability / port-errors on CISCO switches), reviewing and modifying directory services (such as AD, DHCP, Group Policy), handling and documenting of incidents / problems through tickets.Assignment and remote support of On-Site technicians.… Show more At Unisys i started at the customer support - at a Project in a governmental environment – which contained Remote User Support and troubleshooting software issues, including MS Office, Outlook, VPN and special Applications, inspecting network problems (availability / port-errors on CISCO switches), reviewing and modifying directory services (such as AD, DHCP, Group Policy), handling and documenting of incidents / problems through tickets.Assignment and remote support of On-Site technicians. Later my position changed to administer the Enterprise Service Management Systems ITSPS of the company DCON (IT-Portal) in conjunction with DCON and the internal third-level divisions (Server, ERP, ITSM) in the aforementioned project. Which also comprise supporting the users as well as troubleshooting incidents, to handle and to analyze errors in the interface – XML and Javascript files - to the environmental systems (such as ERP, ITSM, AD, Exchange, SCCM, internal ESM-DB), Asset Management, maintaining the Service Catalogue in conjunction with the Catalogue- and Order-Management and developing Helper tools.I am also responsible of handling the ticket queue regarding the IT-Portal. Show less

Work assignments at rollouts and onsite support at various companies with focus on software and hardware support, as well as user support in various areas of the IT infrastructures: At Evonik Enterprices (formerly known as Degussa) i spent six years at the Customer Support before my entry at Orion Engineered Carbons.That assignment included remote and On-Site support and handling of incident and problems via tickets. Incidents comprised Hardware (IMAC), Software (such as MS-Office… Show more Work assignments at rollouts and onsite support at various companies with focus on software and hardware support, as well as user support in various areas of the IT infrastructures: At Evonik Enterprices (formerly known as Degussa) i spent six years at the Customer Support before my entry at Orion Engineered Carbons.That assignment included remote and On-Site support and handling of incident and problems via tickets. Incidents comprised Hardware (IMAC), Software (such as MS-Office, Lotus-Notes) and truobleshooting with AD, SCCM, GroupPolicy. Show less