Dirk Dewolf Email & Phone Number

Gent, Vlaanderen, België

Responsible for aligning the various operations in the Parts Commercial area in Europe within the Honda organisation

Brussels Region, Belgium

Responsible for the Aftersales activity in the Benelux area for Car, Motorcycle & Power products

Time for learning, reading, traveling & hobby’s

Brussels Area, Belgium

Responsible for the service activity in the Belux area, with main focus on FCA & Dealer profitability on aftersales activities and improvement of customer satisfaction.- Coaching & leading different teams ( Warranty, Homologation & ELV, Technical helpdesk, Field technicians, service engineering, customer care, mobility) - Steering of customer satisfaction improvement programs in order to increase retention.- Service contract management.- P&L responsibility.- During the period 2013-2015, leading also the Training Department, both on Sales and Aftersales activities.

Brussels Area, Belgium

Responsible for the Technical Service Department with a focus on the development of technical training and product support.- Leading a team of technical trainers, field technicinans and area service managers.- From 2006 until 2008 leading also the tecnical service team in the Netherlands.

Brussels Area, Belgium

Responsible for the aftersales activities in a certain area of the Belux network, both on service as on parts sales activities, supporting the dealers in the development of parts sales, customer satisfaction and dealer profitability.

Brussels Area, Belgium

Responsible for Technical service activities in a certain area of the Belux network, assuring the correct implementation of aftersales processes and supportig dealers with service issues.