Dirk Esterhuizen Email & Phone Number

Midrand

Position held: Technical Manager • Manage all technical staff• Selling of PPU Contracts• Manage COS for all contract customers.• Dealing with any helpdesk/technical escalations• Assisting the Project team with technical Information• Building & Strengthening Client & Supplier relations• Management of month end processes• Signing off invoices• Management meeting with all my customers.• Signing of monthly Page counts and schedules.• Run reports from Webjet Admin on a daily basis• Assisting all Sales people with Proposals• Do all pricing and proposals for Tenders• Technical Consultant to all Sales people• Do quotes for all non contract printers(repairs and new printers)• Assist the workshop with technical information• Do repairs on high level products(Especially if it is urgent for my customers)• Building & Strengthening our Relationship with HPPosition held: Account Manager/Sales Exec • Manage 5 Enterprise Accounts• Selling of PPU Contracts• Manage COS for all my customers.• Dealing with any helpdesk/technical escalations• Assisting the Project team with technical Information• Building & Strengthening Client & Supplier relations• Management of month end processes• Signing off invoices• Management meeting with all my customers.• Signing of monthly Page counts and schedules.• Run reports from Webjet Admin on a daily basis• Assisting all Sales people with Proposals• Do all pricing and proposals for Tenders• Technical Consultant to all Sales people• Do quotes for all non contract printers(repairs and new printers)• Assist the workshop with technical information• Do repairs on high level products(Especially if it is urgent for my customers)• Building & Strengthening our Relationship with HP

Woodmead

Position held: BU Manager (IPG Dept) • Managed all PPU Contract Customers• Selling of PPU Contracts• Responsible for all Revenue and COS in my Unit.• Dealt with all printer related issues/escalations• Assisting the Project team with technical Information• Building & Strengthening Client & Supplier relations• Management of month end processes• Signing off invoices• Management meeting with all my customers.• Signing of monthly Page counts and schedules.• Run reports from Webjet Admin on a daily basis• Assisting all Sales people with Proposals• Do all pricing and proposals for Tenders• Technical Consultant to all Sales people• Do quotes for all non contract printers(repairs and new printers)• Assist the workshop with technical information• Building & Strengthening our Relationship with HP• Managed 5 People and 18 Sites• Budgets, Forecasts etc

Rivonia

Position held: MFP Specialist and Trainer • Trained all Channel Partners on Printers and Sales• High Level Repairs• Customer liaison • Did the route cause Analysis for EMEA on repairs• Reported directly to EMEA • Research and development on printers• Went for training overseas• Assisted the Global Delivery Manager• Looked after all service providers for HP (from a technical point of view)• Technical Consultant to all sales People in the IPG Division

Edenvale

Position held: Technical Director• Manage all Printer Contract • Selling of PPU Contracts• Manage COS for customers.• Dealing with any helpdesk/technical escalations• Building & Strengthening Client & Supplier relations• Management of month end processes• Signing off invoices• Management meeting with all my customers.• Signing of monthly Page counts and schedules.• Run reports from Webjet Admin on a daily basis• Assisting all Sales people with Proposals• Do all pricing and proposals for Tenders• Technical Consultant to all Sales people• Do quotes for all non contract printers(repairs and new printers)• Assist the workshop with technical information• Do repairs on high level products(Especially if it is urgent for my customers)• Building & Strengthening our Relationship with HP

Midrand

Position held: Workshop Manager• Liaison with managers and Account Managers• Responsible for 8 People• Certified engineer’s• Trained engineer’s• Selling and up selling of maintenance agreements• Responsible for all repairs not just printers (Notebooks, servers, Screens etc.)• Looked after the workshops budgets

Midrand

Position held: Production Manager• Liaison with managers and Account Managers• Responsible for 17 People• Looked After Production Line• Logistics• Financial Reports• Logistics• General Managerial Functions

Sandton

Position held: Bench Engineer/Field Engineer• Repairs to all printers• HP, Epson, Fujitsu, Canon, Brother, Oki• Repairs on all Plotters• Team Leader for a specific Area• Certified as Printer technician• Assisting all Technical staff on the printer side• Responsible for all spares and consumables for the bench repairs• Dealing with any helpdesk/technical escalations• Assisting the National Operations Manager with development and implementation of Company Processes on the Bench• Assist with Hiring of staff• Creating & maintaining a relationship with all clients from a technical aspect• Monthly technical meetings with Management• Follow up progress of queries with customers• Following up queries and repairs with service providers• Monitoring of calls and updating spreadsheets for billing purposes at month end.• Quotes• Partaking in Management meetings

Bedfordview

Position held: Operations and Customer Liaison Manager• Management of the Helpdesk• Management of the Technical staff on the printer side• Co-ordination of Procurement for printer related supplies• Co-ordination of project rollouts • Assist with organization of projects• Reporting for clients • Dealing with any helpdesk/technical escalations• Assisting the National Operations Manager with development and implementation of Company Processes• Assist with Hiring of staff• Signing off invoices• Creating & maintaining a relationship with all clients from a technical aspect• Monthly technical meetings with all clients• Follow up progress of queries with customers• Co-ordinating the engineers and their calls• Following up queries and repairs with service providers• Co-ordination between engineers and upper management• Conflict resolution• Monitoring of calls and updating spreadsheets for billing purposes at month end.• Quotes• Partaking in Management meetings• Suggesting improvements to company infrastructure• Liaison between the technical and accounts divisions• Employment of technical staff• Signing of technical documentation on behalf of National Operations Manager

Vanderbijl

Position held: Systems Administrator• Repairs to Mainframe • Systems Admin• Installations of PC’s• Rollouts of PC’s• Support to End Users.