Dirk Hess Email & Phone Number

My name is Dirk Hess, in my career as an executive manager I worked in different companies, retail b2b business models as well as b2c. I always remained true to my passion for marketing & sales. I´m the type of entrepreneurial executive that has the ability to combine strategic visionary thinking with a hands on mentality. The customer is always at the center of my considerations. I develop business processes regarding that point of view, at the same time staying focused on the main KPI´s. I have more than 15 years of experience in international omni-channel oriented organisations in different industries. Especially promotional products & business gifts, universal mail order assortments, books, media, food and services. That is the reason for my explicit expertise in most channels, such as e-commerce, retail, door to door, mail order, telephone outbound/inbound and customer service. I can add value whenever the topic is about channel interaction and channel management.The development of large teams and organisations, in times of digitalisation and digital transformation, with the goal to reach outstanding success, was and is always a key in my career.I'm a true team player with the firm conviction that he sum of knowledge and skills, cross approval and working on everyone´s own responsibility are the sine qua non to achieve sustained success.Areas of special expertise: management, digitalisation, digital transformation, retail b2b, retail b2c, marketing & sales, omni-channel management, channel management, e-commerce, mail order, chain store, door2door, telephone outbound, telephone inbound, change-management