Dirk Ollis, Msc, Cssgb, Crme Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Experiencing authentic happiness at the Hotel Monaco Seattle; located in the central business district of downtown.

Washington D.C. Metro Area

Winner of the CEO Award, four STAR Awards, and a finalist for the Stewart Benham Award. Responsible for driving data-driven decision-making and optimizing organizational performance. A self-starter in collecting, analyzing, and interpreting key performance indicators (KPIs) to provide valuable insights and recommendations to senior leadership. Lead the development of custom dashboards and reports to monitor upscale business performance, identifying trends, and implementing strategies to improve efficiency and productivity. Additionally, collaborating cross-functionally was critical to aligning performance goals with the company's objectives and ensuring the accuracy and integrity of data. Through my data analysis and reporting expertise, I contributed to data-informed strategies, ultimately leading to improved operational efficiency, revenue growth, and enhanced decision-making processes.

Washington D.C. Metro Area

I used my expertise to analyze market trends and historical data to set pricing strategies and tactics. Developed dynamic pricing models, forecasted demand fluctuations, and implemented effective pricing adjustments to maximize top-line revenue. Working closely with cross-functional teams, Ensured seamless execution of revenue strategies, including promotional campaigns and distribution channel management. A self-starter monitors performance against revenue targets, provides regular performance reports to leadership, and makes data-driven recommendations for continuous revenue enhancement. My strategic guidance and analytical skills contributed to achieving and surpassing revenue goals while strongly focusing on brand positioning and guest satisfaction across the upscale brand portfolio.

New York City, New York

I held a dynamic and impactful role overseeing revenue strategies across diverse full-service Starwood properties in Midtown Manhattan, managing an annual room revenue budget of $85 million. My responsibilities included collaborating with property leadership teams to design and implement effective revenue management strategies that optimized revenue and profitability. Conducted in-depth market analysis, identifying trends and competitive positioning, and leveraged this information to set pricing strategies and tactics. Additionally, I developed pricing models and dynamic pricing strategies to respond to changing market conditions and demand fluctuations in a fast-paced market.

Seattle, Washington

I have diverse responsibilities in people management, including direct oversight of Food & Beverage, Accounts Payable, Human Resources, Payroll, IT Management, and Internal Controls, with additional leadership for Housekeeping, Front Office, and Engineering Departments. I assumed the role of General Manager 40% of the time. Awarded the prestigious 'Hotel of the Year' by Interstate Hotels & Resorts in 2011 and achieved the two highest Quality Assurance (QA) inspection scores in the property's history during my tenure. In 2012, I successfully led the restructuring of the Food & Beverage department to align with a new style and higher quality standards, better meeting guest expectations. This restructuring enhanced efficiency and profitability, resulting in the receipt of the 'Best of Homewood' award for the 'Most Improved Food & Beverage Scorecard,' with a remarkable 5,500 bps year-over-year improvement.

Shanghai, China

Selected to serve as the Task Force Revenue Management Lead for Interstate-China's Corporate Office, where I took charge of revenue management initiatives at the prestigious 850-room, 5-Star Jin Jiang Oriental Hotel. During this assignment, lead the way in developing comprehensive revenue management policies and procedures while providing invaluable training and mentorship to the revenue department, optimizing their performance and efficiency. I most notably presented a comprehensive seminar on the Fundamentals of Revenue Management at the 1st Annual Sales & Revenue Conference for Interstate-China. This event featured esteemed speakers, including the Chief Financial Officer and HUBS1 Chief Executive Officer. Additionally, the President of Jin Jiang and Interstate-China's Chief Operating Officer were in attendance, underscoring the significance of the knowledge shared.

Orlando, Florida

Selected to lead Task Force Revenue Management for the 489-room, 4-Star Resort – Sheraton Safari Hotel & Suites. I successfully identified opportunities to maximize revenue during peak tourism seasons and strategically positioned the property for long-term goals and future ownership acquisition following the 2008 Great Recession. I consistently outperformed targets, surpassing the top-line room revenue budget by 9.3% in RevPAR within my first month. Streamlined property management systems for more efficient data analysis by implementing SAP Crystal Reports, significantly reducing the reservations department's daily workload. Forging new relationships with Market Managers, contributing to a remarkable 7.2% increase in ADR on these channels and a substantial 24.5% growth in bookings during the challenging times of the recession.

Pittsburgh, Pennsylvania

During an acquisition, chosen to provide Task Force Revenue Management for the 712-room, 4-Star Corporate – Hilton Pittsburgh (now Wyndham) to identify all potential areas to generate more revenues and create action plans to implement immediately.

Bellevue, Washington

As part of my role, I was responsible for optimizing revenues and enhancing profits for the Starwood Portfolio by conducting in-depth market analysis to identify opportunities for increased gains and market share growth. Oversaw the revenue departments for the company's most significant assets, managing a combined annual room revenue budget of $30 million. Within just six months, I earned a promotion to Regional Director of Revenue Management, where I took charge of the revenue department during the acquisition of Sheraton Salt Lake City. I successfully led the transition to new ownership, overseeing a comprehensive overhaul of the Galaxy and IPS Systems. Additionally, I achieved record-setting performance in the STR (Smith Travel Research) metrics, attaining the highest ADR and RevPAR Index for the Sheraton Bellevue and Sheraton Salt Lake City properties. I oversaw two consecutive full-scale renovations with a total budget of $21 million, ensuring the seamless operation of property management systems throughout the renovations to prevent any revenue loss, and orchestrated a successful re-launch on all third-party booking platforms. I consistently met and exceeded budgetary expectations, achieving a remarkable 27.5% overage in top-line revenue during the challenging third quarter of 2008.

Bellevue, Washington

My hospitality journey commenced over two decades ago as a Front Desk Clerk. Within the first 90 days, my dedication and skills led to a swift promotion to Front Office Supervisor. This was just the beginning of a series of career promotions that advanced me to roles of increasing responsibility. I soon transitioned to Assistant Front Office Manager and subsequently Front Office Manager, overseeing all Front Office and Guest Services operational facets while ensuring adherence to property-wide Standards & Compliance. A pivotal moment in my career occurred when I ventured into Revenue Management, where I discovered a passion for the intricacies of data analysis and critical thinking. My proficiency in this area led to my promotion to Director of Rooms, where I managed the Rooms Division alongside Revenue Management. One of my proudest achievements is my record-setting year-end forecast accuracy of -0.09%, underscoring my commitment to precision. I assumed responsibility for comprehensive daily and monthly Sales Reporting, Critique, and Executive Summary, ensuring that key stakeholders were well-informed. My ability to forge solid interdepartmental and stakeholder relationships was a key driver of my success in my roles. I played a pivotal role in developing a section of Starwood's Data Respondent workbook focused on the guest service index (GSI), which was distributed throughout the North America Division (NAD) in 2005. I also provided invaluable support during the brand conversion from Hilton to Sheraton in 2004 and took on the role of Sheraton Brand Champion. My contributions extended to serving as an Executive Committee Member, where I organized and implemented monthly associate recognition programs, AOS action plans, and safety and security initiatives, highlighting my commitment to fostering a positive and secure work environment.

Bellevue, Washington

Bellevue, Washington

Bellevue, Washington

Bellevue, Washington

Bellevue, Washington

Salt Lake City, Utah

Master Of Science - Ms, Psychology, 4.0

Activities and Societies: Omicron Delta Kappa | National Leadership Honor Society Graduate TA experience: Quantitative Methods & Analysis.

Applied Data Science Program: Leveraging Ai For Effective Decision-Making

Bachelor Of Science - Bs, Psychology, 3.86

Activities and Societies: Phi Sigma Pi Emphasis in Behavioral Neuroscience: Research Methods, Probability & Statistics, Statistical.

Minor, Architecture, 3.99

Focus on Sustainability, Person and Place: Building Information Modeling (BIM), Building the Future, The Human Experience of Place.

Associate Of Science - As

Computer Science (C++), Calculus, Symbolic Logic, Communications, Spanish, Biology, Sociology, Anthropology, Philosophy

Advanced Emergency Medical Technician