Dirk Rißmann Email & Phone Number

Experienced Major Incident Manager with a verifiable history of working in information technology industry. Skilled in business process, service delivery, Kepner-Tregoe, customer relationship and analytical skills. The Incident Management and Communications role entails driving the resolution of IT incident categorized of major impact and incidents of significant complexity or operational risk that requires the orchestration of multiple cross functional teams across the entire company, to ensure resolution within the SLA, or the removal of the business risk. Also responsible for end-to-end resolution process from the initial notification of such incidents to the full handover to problem management.Incident management is also acts as a center of excellence for all Communication as well as the facilitator of emergency communications from local markets.

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  Amb Generali Informatik Services

  Construction Engineering