Dirk Ryan Email & Phone Number

Largo, Florida, United States

Largo, Florida, United States

Pinellas Park, Florida, United States

Clearwater, Florida

A leader.

Piqua, Ohio

Operations Manager for a horticulture supply company

Hamilton, Ohio

• Senior Manager focusing on the eCommerce and B2B fulfillment operation, handling 8M+ packages annually.• Certified Lean practitioner focused on continuous process improvement of all phases of operation utilizing Lean, Six Sigma, kaizen, and 5S disciplines• Sustain World Class operation achieving #1 company ranking in customer satisfaction, on time delivery, picking accuracy, and fill rate. • KPI rating as one of top producing buildings in the organization in productivity, quality, direct labor, cycle time, customer satisfaction• Developed forecasting models for workflow and staffing, reducing overtime expenditures 72%• Interviewing and hiring and responsibilities for the Distribution Center• Loss prevention and Safety Coordinator for the facility• Impact Manager of the Quarter , multiple quarters• Best Process Improvement Manager 2014-15• Highest service levels • Largest productivity increase in Company 2014-16

Business office operation for a $3M electrical services contracting company. Including payroll, staff management, A/R and A/P, Customer service, and scheduling.Responsible for warehouse operation.Preliminary exposure to estimating, purchasing, and project management.Customer interaction for smaller consumer division.

Operations Manager for a Retail Distribution Center handling 69 department stores in a multi state region utilizing 115-175 employees on a two shift operation.Operation repeatedly benchmarked during independent audit as "industry best practice" in productivity, DPMO accuracy, vendor accountability, and EDI procedures.Responsible for the fully automated facility maintenance of a 275K sq ft, two shift operation. Instituted process and technology improvement resulting in an consistent annual increases in productivity of 200%+ over seven year periodMaintained employee incentive program, which rewarded employee performance, based on an engineered standard of "best methods" of procedures and practices, increasing productivity 40%.Utilized a computer based compliance system to monitor vendor shipments and fulfillment accuracy, which resulted in $6M+ improvement to the bottom line annually.Integrated a "Return to Vendor" criteria of negotiating upfront discounts in lieu of reverse logistics, resulting in a 70% reduction in payroll expense while maintaining margin and increasing "open to buy" dollars for inventory.Consistent involvement on a corporate steering committee interfacing with IT, Stores, and other cross-functional partners that developed and initiated measures to improve corporate operations and reduce costs.Implemented in house created forecasting and reporting tools to control and reduce payroll and expenses.Experienced with store and customer fulfillment operations for multiple divisions of Elder Beerman

Multi warehouse operation servicing entire Dallas / Ft Worth marketResponsibilities included warehouse operations, in-home deliveries, customer service and reverse logistics.