Dirk Steyn Email & Phone Number

Australia

Australia

Hands on tech lead forming part of the NTT Australia Managed Services Team, responsible for the design, build and management of Australian Enterprise customers Tier 1 and 2 Systems and Applications. With 21 years Information Technology experience, possessing skill across vast amount of technologies and software. Specializing in Active Directory and Microsoft Exchange, also experienced in Office 365, Exchange Online and Mimecast. KEY EXPERTISE• Active Directory & Azure/Entra Active Directory • Exchange Server & Exchange Online • Office 365 • E-mail Security • Mimecast • Cisco ESA • VMWare • Hyper-V • WAN/LAN • DHCP • DNS • CaaS/IaaS/SaaS • RESPONSIBILITIES AND DUTIES• Engage with external parties, management and clients where necessary, to understand business requirements and manage expectations with respect to service delivery.• Providing end to end support on all Server Infrastructure and Applications to fulfill and support specific business needs.• Monitoring server performance, usage and activity to plan and maintain optimal performance and capacity requirements.• Prepare Standard Operating Procedure documentation for resolving incidents and maintaining Server and Messaging infrastructure.• Prepare regular reports to understand trends and to support capacity planning.• Install, configure and maintain Server and Messaging infrastructure. Perform administration and regular software and hardware upgrades.• Respond to automated proactive System Alerts and provide specialist skills in troubleshooting problems and emergency incidents.• Perform regular assessments to recommend improvements to Server Hardware and Software. • Provide guidance and input into design and architecture for new solutions, with a special focus on business requirements.• Coach team members where necessary on engagement, troubleshooting, requirements analysis.• Provide an escalation point to team members to discuss issues and challenges.

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Currently employed at Dimension Data’s ITS Department. Managing and maintaining back office applications for the whole of Dimension Data Middle East and Africa.Primarily responsible for Active Directory and Microsoft Exchange Other technologies includes:Hyper-V and VMWareSCCM, WSUS, SCOM, SQL, Sharepoint, EPMMimecast, GFI Mail ArchiverOther responsibilities:• All aspects of Server Support for Microsoft Server environment• Responding to Automated proactive alerting• Change Control Administration• Call resolution from start to finish (ServiceNow), Problem Resolution and Troubleshooting• Responding to Client requests• Report writing and Documentation• Standard Operation Procedure Documentation• Developing Service Improvement Plans• Participating in Projects, design and implementation• Mentoring Engineers and Technicians

Currently employed at Dimension Data’s ITS Department. Managing and maintaining back office applications for the whole of Dimension Data Middle East and Africa.Primarily responsible for Active Directory and Microsoft Exchange Other technologies includes:Hyper-V and VMWareSCCM, WSUS, SCOM, SQL, Sharepoint, EPMMimecast, GFI Mail ArchiverOther responsibilities:• All aspects of Server Support for Microsoft Server environment• Responding to Automated proactive alerting• Change Control Administration• Call resolution from start to finish (ServiceNow), Problem Resolution and Troubleshooting• Responding to Client requests• Report writing and Documentation• Standard Operation Procedure Documentation• Developing Service Improvement Plans• Participating in Projects, design and implementation• Mentoring Engineers and Technicians

Employed at Dimension Data’s ITO Departments on the Alexander Forbes Account.Primarily managing and maintaining Alexander Forbes Messaging Infrastructure. • All aspects of Server Support for Microsoft Server environment• Installing, Configuring and Maintaining 2010, 2007 and 2003 Microsoft Exchange Server• Administering a CCR Exchange 2007 Environment• Administering Exchange Servers in a Coexistent Environment• Disaster Recovery for Exchange 2003 and 2007 (Backup/Restore/Recover/Planning)• Active Directory Administration• Responding to Automated proactive alerting• Implementation and Migrations Projects and other Project Work• Administering and Maintaining Microsoft Live Communication Server 2005• Administering and Maintaining Microsoft Office Communication Server 2007 R2• Administering and Maintaining Blackberry Enterprise Server• Monitoring Systems with Microsoft System Centre Operation Manager (SCOM)• Change Control Administration• Call resolution from start to finish (ServiceNow), Problem Resolution and Troubleshooting• Responding to Client requests• Report writing• Standard Operation Procedure Documentation• Developing Service Improvement Plans• Other 3rd Party Applications includes RightFax, Email Extender and Mail for Exchange

Desktop Support:Desktop Support(95, 98, 2000, XP, Vista) to End Users, Assemble and Install Windows Machines, Fault finding Hardware and Software, Assisting and configuring of Backups, Installing New Machines on Domains, Configuring User Profiles, Setup VPN, Configure Local Security and AntiVirus, Assist users to remotely access data and email, Arrange domains, e-mail and dialup accounts with ISP, Remotely support clientsServer Support:Plan Setup and Implementation of Servers, Install Exchange and Perform Maintenance, Backups and Disaster Recovery, Design and Implement Active Directory, Install and configure Backup Exec for Daily Backups, Install WINS DNS DHCP VPN and Other Network Components, Configuring HTTPS withCertificates for use with RPC over HTTP, Installing ISA Server, Troubleshoot Server Problems, Setup 2003 Servers with RAID and Mirroring, Work with Multiple Server Environments, Setup SQL Server, Backup, Restore and Transfer Databases, Bandwidth monitoring and internet usage reportsLinux Support:Install and Configure Linux solutions – Email-, Proxy- and Data Servers, Firewall and Spam filteringNetwork Support:Install and Configure ADSL Modems and Routers (Uncapped Static and Dialup ADSL Routers), Configuration and planning of Wireless networks, Securing networks, Installation of Networked printers, Installing Linux and MikroTik Firewall, Configuring Port Forwarding for remote access and servicesSales:Hardware and Software, Selling Solutions and ServicesTraining:Provide training to staff and End Users