• Increased business revenue by $M • Fostered positive and trusting client relationships, resulting in 95% customer satisfaction • Improved profitability by 25% growing customer base and upselling• Achieved Sales & Marketing Department of the year 2022 & 2023• Identifed and created opportunities, including partnerships that will facilitate the achievement of strategic goals• Maintained relationships between manufacturers & suppliers, while recognizing the links between self and competitor markets• Developed long range forecasts and revenue projections for territory• Participate in the tendering process

• Performed accessioning, dissection, evisceration, description and histologic sampling of a full range of anatomical specimens human and non-human (veterinary specimens e.g. canine, feline, bovine).• Trained for onsite intra-operative consultation • Maintained digital files, ensuring a high standard of specimen photography.• Created procedures in anatomical examinations; employee training and meeting minutes documentation.

• Assisted with the incorporation of Quality standards in accordance with ISO15189 for accreditation; becoming accredited in 2022• Sourcing, purchasing and coordinating with local and external suppliers and distributors on ordering inventory and medical supplies.• Finding solutions to reduce costs and improve efficiency• Perform verification analysis for a variety of biochemical and hematological tests.• Demonstrating use of quality indicators, such as LJ graph in combination with WG rules.• Reviewed daily QC, results and reports through Laboratory Information Systems in this case using Schuylab and REMISOL.• Performed stock control and inventory management along with software such as MS Excel and AFAS.• Created end of month inventory reports with financial aid on purchases and consumption of reagents & medical supplies.• Evaluated suppliers and distributors.• Performed Risk assessments, preventive measures and corrective actions.• Familiar with calibrating, operating, maintenance and troubleshooting Abbott POC analyzers, Cobas 6000, 501, e411, u41; Beckman Coulter DxC 700 AU, IRIS (IQ), Access 2; Sysmex hematology analyzers, iSED.

Main duties:• Gross analysis of oncologic and non-oncologic neoplasms; identifying change in tissue morphology.• Discuss differential diagnosis and cases with consultant pathologist(s)• Train residents using (in house and widely accepted) standard operating procedures and techniques • Created policies and procedures in the areas of gross pathology, fire, safety & evacuation.• Performed internal audits, involved with external audits.• Coordinate waste disposal with relevant waste management companies.• Registering samples using MS Excel and L.I.M.S• Worked with Quality Officer in identifying and evaluating laboratory risk.• Familiar with operating and maintenance of Hologic Thin prep 2000 and 5000 analyzers.Other functions:• Fire and safety officer

Front End and Back End Adjuster• Managed delinquent portfolio for Caribbean countries.• Assisted clients from various cross border islands (across 11 countries); mitigating MM losses while providing options for the financially challenged.• Contacting clients, listening to them and providing financial solutions (payment plans, settlements, fee waivers, referral to restructuring).• Keeping abreast and adhering to Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.The experience was a rewarding one listening to various dialects, cultural slang and learning about island's seasonal operations

• Training of staff in the areas of biochemistry and antenatal departments• Proficient laboratory personnel in the areas of biochemistry, haematology, antenatal and Elisa testing• Maintenance and calibration of instrumentation: Hitachi 911, HMX, Coulter, ChemwellQuick screen and serology testing: drug screening, H. pylori, influenza A, SLE, Rheumatoid arthritis, Mono, Sickle cell, urine and semen analysis• Familiar working with ISO 15189, compliance and Quality Assurance, Document Control and internal and external audits.• Statistical analysis of reagent consumption for monthly reports and stock control to liaise with supplier officer