Technical Writer | Knowledge Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Dirk A. D. Smith Email & Phone Number
Technical Writer | Knowledge Manager
at
TERMA Group
1 work email found
@t-mobile.com
5 phones found area 617, 603, and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Writer | Knowledge Manager
Location
Hollis, New Hampshire, United States
Who is Dirk A. D. Smith? Overview
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Quick answer
Dirk A. D. Smith is listed as Technical Writer | Knowledge Manager at TERMA Group, based in Hollis, New Hampshire, United States. AeroLeads shows a work email signal at t-mobile.com, phone signal with area code 617, 603, 800, and a matched LinkedIn profile for Dirk A. D. Smith.
Dirk A. D. Smith previously worked as Senior Consultant at Landfall Research and Sr. Analyst, Technical | Enterprise Technology Solutions at T-Mobile. Dirk A. D. Smith holds Bs, Business Finance/Investments, Marketing, Communications from Babson College.
Company email context
Email format at TERMA Group
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{first_initial}{last}@t-mobile.com
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Profile bio
About Dirk A. D. Smith
In my role providing technical writing services at Terma Inc., I support the company's innovative work in the aerospace, defense, and security sector, wherein we support customers and partners all over the world. With more than 1,600 committed employees worldwide, we develop and manufacture mission-critical products and solutions that help to keep people safe, both in peaceful times and in times of conflict.In the past, I have created and managed technical documentation and content strategy, often for internal software engineering projects and initiatives. With over 15 years of experience in technical writing, editing, publishing, and UX/UI design, I have a passion to deliver clear, concise, and user-friendly content that supports the development and delivery of innovative solutions for organizations including corporations, universities, and both military and intelligence services. Some of my achievements include designing, proposing, and building knowledge hubs that reduce the time it takes teams to locate and utilize technical information and designing and publishing newsletters to improve communications both within our group and with partners across the enterprise. In addition, I won an international journalism award for technical writing; had many technical articles published in magazines domestically and internationally; and written (and sometimes ghost-written or co-authored) papers for the DoD, Congress, NATO, USAF, MDA, NSA, CIA, as well as Fidelity Investments, JP Morgan Chase & Company, Northeastern University, and both T-Mobile and GoDaddy. I use a variety of tools and platforms, such as MS Office, Adobe, ServiceNow, JIRA, IFS, MkDocs, GitHub, GitLab, Confluence, Camtasia, JAMA, SharePoint, WordPress, Markdown, HTML, XML, and more, and work with CMMC/NIST SP 800-54/NIST SP 800-171 cybersecurity standards.
Listed skills include Research, Press Releases, Event Management, Magazines, and 46 others.
Current workplace
Dirk A. D. Smith's current company
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12 roles · 37 years
Dirk A. D. Smith work experience
A career timeline built from the work history available for this profile.
Senior Consultant
Current primary project: --------------------------Terma Group (see above)Past projects:----------------> T-Mobile:Analyzed extensive body of technical information (mostly programming/API knowledge) then designed and created several new hubs that dramatically simplified navigation, information absorption, and maintenance. For example, the main existing hub.
Sr. Analyst, Technical | Enterprise Technology Solutions
Analyzed extensive amount of internal software engineering documentation used to support development at T-Mobile. After identifying information gaps, navigation issues, etc., designed, proposed then built knowledge hubs that reduced the time it takes development teams to locate and utilize technical information. Also developed a plan for a new newsletter.
Mar 2022 - Oct 2023
Content Editor
Six month project: Developed storyboards and design concepts for client-facing training videos in Fidelity’s Stock Plan Services (SPS). The work involves research, interviewing subject matter experts (SME), writing, editing, and recording the voice-overs prior to handing the material to the graphics/animator team. Tools include Camtasia, smartsheets, MS.
Oct 2019 - Mar 2020
Senior Consultant
Short-term projects: ----------------------> Wrote position papers for a defense contractor to guide Congress and technical articles to inform both academia and industry on the topic of electronic warfare and electromagnetic spectrum operations. > Developed a cybersecurity policy and procedure document to meet the demands and recommendations of the U.S..
Jun 2019 - Oct 2019
Senior Technical Writer & Knowledge Transfer Analyst
12 month project to capture the knowledge of Subject Matter Experts (SME) who develop and maintain complex financial systems within Chase Paymentech before the business unit relocates to Tampa. The documentation artifacts that we created (reference documents, PowerPoint presentations, diagrams/charts, Quizzes, Surveys, voice-overs, et al) will be used to.
Jul 2018 - Jun 2019
Senior Technical Writer & Knowledge Transfer Analyst
During a 12 month project, evaluated existing technical writing and publishing procedures and systems for Fidelity Investments Pricing & Cash Management Services (FPCMS) Business Unit. Designed improved guides and training procedures. Performed technical writing, editing and publication services. Also provided strategic input for the impending move to a.
Aug 2017 - Jul 2018
Senior Technical Writer & Content Management
Developed technical documentation procedures and content for an internal platform-as-a-service (PaaS) technology layer to which different Fidelity divisions write software applications. Designed, edited and published a newsletter carrying news of the technology to the company's internal partners. Oversaw intranet portal to share information and.
Nov 2014 - Apr 2017
Senior Consultant
Established consulting business to help transfer technical or otherwise arcane knowledge from in-house to those outside who need it – and who are often not as technically aware. The following lists some accomplishments in the past few years:Warrior Support Solutions:Research, analysis, writing and consulting services to support the Electronic.
Nov 2009 - Nov 2014
Partner/Marketing Director (Part-Time)
Cyber Spk, Llc
Wrote winning cyber security software development proposals landing $850,000.00 in Defense contracts from the U.S. DoD. Managed all marketing, communications, industry and government relations. Created all documentation including online, print, website, and presentations. Won US Air Force Innovation Success award.
Dec 2004 - Nov 2009
Founder
Alexander Lan, Inc.
Launched company and directed all marketing, communications, advertising, and industry relations tasks while overseeing development, launch, and support of the world’s first automated system crash prevention, recovery, and diagnostic software. Later introduced complementary enterprise system management software. Traveled throughout the US as well as to.
Jan 1991 - Nov 2009
Marketing And Communications Manager
Phar Lap Software, Inc.
Redesigned company literature for complex software development tools which reduced public confusion and increased sales. Increased press coverage 8x through new combined MarCom – PR program. Developed Press Campaign based on “Ingredient Branding” that sought press coverage for licensees that drew added coverage to Phar Lap. Worked with press to create some.
1989 - 1991
~2 yrs
3 education records
Dirk A. D. Smith education
Bs, Business Finance/Investments, Marketing, Communications
Babson College
Japanese Language Studies At The Extension School
Harvard University
Voice-Over Training For Corporate Recordings
Voice-Over Workshop
FAQ
Frequently asked questions about Dirk A. D. Smith
Quick answers generated from the profile data available on this page.
What company does Dirk A. D. Smith work for?
Dirk A. D. Smith works for TERMA Group.
What is Dirk A. D. Smith's role at TERMA Group?
Dirk A. D. Smith is listed as Technical Writer | Knowledge Manager at TERMA Group.
What is Dirk A. D. Smith's email address?
AeroLeads has found 1 work email signal at @t-mobile.com for Dirk A. D. Smith at TERMA Group.
What is Dirk A. D. Smith's phone number?
AeroLeads has found 5 phone signal(s) with area code 617, 603, 800 for Dirk A. D. Smith at TERMA Group.
Where is Dirk A. D. Smith based?
Dirk A. D. Smith is based in Hollis, New Hampshire, United States while working with TERMA Group.
What companies has Dirk A. D. Smith worked for?
Dirk A. D. Smith has worked for Terma Group, Landfall Research, T-Mobile, Fidelity Investments, and Jpmorgan Chase & Co..
How can I contact Dirk A. D. Smith?
You can use AeroLeads to view verified contact signals for Dirk A. D. Smith at TERMA Group, including work email, phone, and LinkedIn data when available.
What schools did Dirk A. D. Smith attend?
Dirk A. D. Smith holds Bs, Business Finance/Investments, Marketing, Communications from Babson College.
What skills is Dirk A. D. Smith known for?
Dirk A. D. Smith is listed with skills including Research, Press Releases, Event Management, Magazines, Proposal Writing, Writing, Journalism, and Marketing Communications.
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