Dirk Benade Email & Phone Number

London Area, United Kingdom

* Managing a Group-wide review of bank initiated customer exits to identify limitations and recommend improvements. This included defining a methodology for performing the review, and reviewing c. 700 documents and coordinating 45 subject matter experts’ efforts. An independent third party validated the recommendations relating to policies, standards, risk appetite statements and customer communications. * 320 recommendations were identified and confirmed through governance as appropriate to proceed with to enhance the Group’s exits framework, improve consistency, and support evidencing good customer outcomes. * Programme managing the implementation of recommendations on a risk-prioritised basis.

• Governance lead for the NatWest Group’s (NWG) Financial Crime team of c. 6,000 staff as part of a regulatory remediation program addressing control weaknesses tactically and strategically. Scope included all NWG businesses (Commercial, Retail, Wealth, and Markets), franchises (including NatWest, Coutts, RBS International and Ulster Bank), and legal entities (both within and outside the ringfence)• Secretary to the NWG Financial Crime Executive Steering Group, Performance Committee and Transformation Committee supporting franchise control leads and functional accountable leads responsible for Client Due Diligence, Transaction Monitoring, Technology and Financial Crime Services encompassing Sanctions, Politically Exposed Persons, Anti-Bribery and Corruption, Anti-Tax Evasion and Transaction Filtering • Drafting reports for the NWG Executive Risk Committee, Board Risk Committee, CEO and FCA• Liaising with the Risk, Internal Audit, and Legal, Governance and Regulatory Affairs teams • Maintaining gardening calendars, agenda pipelines, action trackers and terms of references • Preparing meeting agendas, packs, and minutes • Supervising a team of 4 including managing quality assurance over governance processes

London, England Metropolitan Area

• Designing and implementing an enhanced conduct risk framework in Citi’s Markets division as part of an FX Consent Order regulatory remediation program• Introducing a standardized risk assessment approach across 42 manipulative trading practices for 94 product types in 99 countries for the Equities, Rates, FX, Global Spread Products, Markets Treasury, Commodities, Global Investor Sales and Corporate Sales Solutions businesses• Overseeing the creation of thousands of dependencies between front office risks and mitigating controls enabling automated flow of control adequacy and effectiveness ratings for residual risk calculations• Product owner for the database holding the granular data for aggregation and input into the golden source risk system including reconciliations to ensure the completeness and accuracy of reporting• Program planning, status reporting, RAID management, and preparing management presentations. • Managed a team of 7 professionals and coordinating the efforts of over a hundred colleagues across the CAO, In-Business Risk and Control, Operational Risk and Technology teams

• Supporting achieving FCA approval for a fintech start up to provide regulated financial advice to retail customers through a mobile app• Secretary to the board, Risk and Compliance Committee and Technical Working Group• Risk Officer maintaining the Enterprise Risk Inventory, risk issues and remediation plans• Coordinating strategy setting, roadmap planning, implementation and status reporting• Operating model definition to enable customers to buy Retail Investment Products in the app

London, United Kingdom

• MiFID II Product Governance and Algorithmic Trading regulatory compliance implementation• Product governance enhancements evidencing the appropriateness of products sold to customers• Offshoring 21 Chief Operating Office roles from London to India• Managing a remediation program compensating customers charged more than pre-agreed FX margins• Delivering LIBOR and WMR Fix and regulatory remediation programs

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Sydney, Australia

Sydney, Australia

London, United Kingdom

London, United Kingdom

Edmonton, Canada Area

Johannesburg Area, South Africa

Master'S Degree, Commerce

Matric (A-Level Equivalent), General Studies, Distinction

Activities and Societies: Junior City Councillor PrefectSubjects: Maths, Science, Accounting, English, History, Afrikaans