Dirk Bomans Email & Phone Number

Brussels, Be

Reporting into the owner of the company, I oversee the FenekO Insect Screens Business Unit: together with the Operational & Plant Managers of the different production units, I help to define the strategic way forward and play a supporting role in the implementation of the business policies and procedures.In parallel I manage the ICT team defining and executing the ICT strategy for the FenekO Group.

Reporting into the owner of the company, my primary focus areas are transport & logistics and warehouse optimisation and automation, next to renewing the online ordering customer experience, in order to grow operational excellence & efficiency and customer satisfaction.

Brussels Area, Belgium

As Business Unit Manager of the Technical Services department I lead a team of 20 people consisting of project leaders, application specialists, field technicians, planners and administrative resources across Belgium and the Netherlands. Together with the board of directors I determine the vision for the strategic course of the department in terms of growth, quality, efficiency, customer satisfaction and profitability.Reporting into the GM of the company, I am accountable for the overall business unit, operational excellence, people and talent management and set the corresponding KPIs to achieve the long-term business unit's strategy.

Brussels Area, Belgium

I lead the Technology Solutions business unit in Northern Europe, which includes Belgium, Netherlands, and the Nordics countries. Our technology portfolio consist of connected & integrated solutions covering CRM, Multichannel Marketing, Master Data Management, Content Management, and Performance Management, all tailored towards the life sciences & heathcare industry, covering the lifecyle span of a drug.I am accountable for the business results (revenue, costs, EBITDA) and KPI reporting of my business unit and have the overall people (approx. 30) management authority and responsibility (mid/full year competencies evaluation, merit increase, professional development, mentoring, hiring…).I am part of the Northern Europe management team and report into the regional GM.

I manage the Benelux Social Business & Smarter Commerce services delivery and premium support teams working in close collaboration with the license & services sales, other IBM delivery organizations and business units and external business partners/subcontractors.I optimize the utilization of the combined resources to offer our customers quality deployment of their software and ultimate customer satisfaction respecting the Service Level Agreements.I am accountable for the business results (revenue, costs and gross profit) and KPI reporting of my business unit and have the overall people management authority and responsibility (mid/full year evaluation, professional development, mentoring, hiring…).

I provide technical team leadership to the Belux IBM Collaboration and Information Management technical sales teams, implementing the appropriate software group strategy, defining team goals, working in close collaboration with sales, marketing, development labs, services and support teams. I am accountable for customer & business partner satisfaction and lead the resolution of critical situations.I manage the resource deployment process, hire and promote technical talent and jointly develop their professional expertise.

• Teamleader for the Belux IBM Collaboration technical sales & services team• coordinating technical support of sales team• Follow-up/guidance individual development plan team members• Mentoring of young graduates• International contact for Lotus related issues• Technical lead for key products of the portfolio

• Technical support of sales team helping them to sell the technical solution, ranging from customer visits and answering of RFPs/RFIs to product demonstrations and Proof of Concepts.• Technical lead for implementation (and development) of Lotus Domino Document Manager and IBM Workplace Web Content Management solutions.

Project & technical lead, development and implementation of Lotus Notes/Domino based solutions

• Consultant and developer for the Tax department as member of the Tax IT team• Developing of a Lotus Notes based “Tax Information System” for the electronic filing of all kinds of information and workflow follow-up• Project planning, development, deployment, support and follow-up of Lotus Notes, Approach and 1-2-3 tax applications

• Technical second level support to European Customer Support Specialists• Coaching of Customer Support Specialists• International point of contact for Lotus France• Development of Lotus Notes applications• Editor of international technotes, technical and linguistic control of existing technotes

Helpdesk for software problems, advice customers oncomparison, purchase, installation and use of software

Master In Information Technology, It

Postgraduate Media & Informatics, Informatics

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