Dirk Mrt Smeets Email & Phone Number

Advanced Software Division

Belgium

EMC2 Centera - Simple, affordable, and secure data archiving with content address storageTechnical Lead of Sustaining EngineeringResponsible for the architecture and project management of Sustaining Engineering projects:• Designing and specifying serviceability enhancements of the EMC Centera product.• Testing and evaluating Sustaining Engineering tools, procedures, fixes and workarounds.• Collaborates with other engineers and other engineering groups (SPB, HOP, TCS).Accountable for the quality and urgency of solutions during political or critical customer escalations:• Last line of defense during political and hot customer escalations.• Resource management of Standby equipment (OnCall).• Accepting, triaging and root causing customer issues (SLA).• Communicating resolutions, workarounds and hot fixes to the entire service organization.• Lifecycle management of identified field escapes.• Training and knowledge transfer of new features and enhancements to the service organization (Train The Trainer).Accountable for being the 'Service Representative' and 'Customer Advocate' within Product Development:• Being the customer/service face during Centera product specification.• Functional Impact Analysis of product features and issues.• Write functional detailed design specs as well as responding to requirement documents and system level test plans. • Propose design changes/suggestions to processes and products. • Interact cross functionally on matter that requires coordination across organization lines.

Responsible for the daily workload of all developers. Responsible for the operational quality of the delivered products. Reviewing requirements and definitions of all operations for the product line. Defining test and acceptance criteria. Take the lead during end to end testing and deployments of projects and products. Responsible for knowledge transfer and handover towards the customer.• Managing project & product deadlines.• Managing the Production Line.• Testing & Evaluating release candidates.• Bug/Ticket Tracking• Incident & problemmanagement• Evaluating new possible features. • Trouble shooting.Accountable for the quality of all released components and the support of rollouts.

Analysing, Designing and implementing customer requirements based on the Acunia technology. As well as communicating with chosen companies and partners to integrate external architectures. All aspects of managing customer satisfaction.• Managing customer requirements, and strict deadlines.• Evaluation of new possible services throughout projects. • Developing long-term relationships with external people, part of the project.• Planning and Testing product customisations.Accountable for a good communication between all project participants.

All aspects of managing customer demonstrations with current available technology. As well as communicating valuable customer feedback to project/product management and product development.• Exploring client needs for potential customer projects.• Evaluation of current available technologies.• Developing strategic demonstrations with complementary services. • Planning and implementing sales and marketing campaigns.Accountable for a good communication between Customer and Project Management, as well as Project to Product Management of all the existing accounts.

Designing, writing and delivering customer demonstrations. As well as presenting the company from a technology perspective to customers and prospects.• Technical advise to business development people by giving technical presentations, demonstrations, internally as well on customer sites, and providing technical specifications for business proposals.• Utilising leading edge JAVA and OSGi Technology• Development and maintenance of demonstration projects and demo services (JAVA)• Organizing Seminars and Exhibits.

Recruiting, training and managing Software Engineers. • Leading a multidisciplinary team of 15• Development of a Software Development Process, based on the Unified Process (UML).Accountable for the development of a Service Delivery Chain within the available Software Architecture (OTF).

Designing, developing, testing and implementing an Open Software Architecture in the JAVA language for a Remote Service Management System for dynamic installed software on embedded devices. • Utilising leading edge JAVA Technology, Client/Server models (TCP/IP) and Wireless Communication Technology (GSM, DAB, SRC and WLAN)

Design and Development of a Open Telematics Platform with multiple data communication media.• Schematic and PCB Design of a European Wide Area Communication System, based on ARM and Xilinx Technology.• Utilising leading edge Wireless Communication Technologies (GSM, ERMES and DSRC).• Development of suitable device drivers (C/C++)

Master'S Degree, Electrical, Electronics And Communications Engineering, Cum Laude

High School, Science & Mathematics