Web Mastering & Web Analytics• Maintain and update the websites’ content, ensuring that information is accurate, current and engaging.• Liaise with IT Department and external vendors to ensure the website’s back-end is operating efficiently.• Ensure that the website is compliant with all laws and regulations, including data protection and accessibility standards.• Track website performance, user behaviour, and traffic patters and generate reports on website metrics, such as page views, bounce rates and conversion rates.Online Customer Support• Respond promptly and interact with customers or potential customers through live chat, social media. • Assist customers in resolving their issues or queries. This may include providing support, answering product or service questions, or handling complaints.• Collect customer feedback and relay it to the relevant department for further analysis and improvement.• Document customer interaction for future reference and follow-up. This often includes updating CRM systems with latest customer information.• Assist customers in making purchases or offer product recommendations, effectively contributing to the sales process.• Collaborate with the CX and marketing team to align responses and actions with the brand’s voice and values.

Build, maintain and update websites and apps• Ensure functionality and efficiency of sites - site speed and how much traffic the site can handle.• Creating website layout/user interfaces by using standard HTML/CSS practices.• Troubleshoot website problems.• Ensure all sites and apps are up to date.• Integrating data from various databases.Project Management• Meet designers, developers and providers for briefs and progress updates.• Gather and refine specifications and requirements based on technical needs.• Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.Digital Transformation• Research and implement different software programs/web services to contribute to Axess’ digital and innovation roadmap.• Stay plugged into emerging technologies/industry trends and apply them into operations and activities.