- Review and manage incoming Ethics Line cases by identifying compliance concerns and engaging the appropriate investigator(s) and notified parties.- Ensure Ethics Line cases are investigated in a thorough and timely manner and that all compliance concerns are fully resolved, providing guidance to or connecting subject matter experts with investigating partners where needed.- Execute handling of legal document retention notices as they potentially relate to Ethics Line cases- Conduct quality reviews of closed cases to validate all concerns were fully addressed and compliance protocol was followed.- Support enterprise business units with reporting on compliance topics and outcomes.

- Partner with Field and Store leaders to identify compliance opportunities in the areas of Front Store, Pharmacy, Human Resources based on city, state, and governing regulatory agency guidelines and serve as a resource through the development of effective, root cause based action plans.- Independently review Ethics Line cases by conducting investigations on topics including conflict of interest, health, safety, and environmental concern or violation, and work with Field Leaders and Corporate partners to resolve.- Impact and resolve global compliance opportunities by providing data, feedback, and process improvement suggestions to Operational teams as well as to Field and Regional Leaders.- Partner with Corporate and Field support to address instances of noncompliance that require self reporting or cannot be remediate, mainly in the areas of regulatory compliance with DEA and BOP standards.

- Focus on premier audit clients and retention clients through effective use of reporting and analytics such as PEAR reports and FWA reports. Continued focus on performance clients by achieving the quantity of audits to meet and exceed client expectations and department goals.- Conduct on-site audits in an openly hostile environment while adhering to state audit laws and department guidelines. Audit for prescription accuracy, FWA, audit shelf stock/invoices, and audit for compliance with all federal and state laws and board of pharmacy regulations.-Facilitate exit interviews to inform responsible parties of all audit findings while providing tools, resources, and guidance to prevent reoccurring issues going forward.- Send detailed reports of findings for each audit along with recommendations for corrective action plans, chargebacks, and/or further investigation.

- Facilitate training and enhance skills and abilities for colleagues at all levels of the business for the New York City region with a strong emphasis on on-boarding, pharmacy training, and management development courses.- Partner with regional field leaders to keep all areas of the business aligned with the organization’s long term development goals while pursuing short term initiatives.- Conduct store visits, root cause analysis, provide coaching and feedback. Work with training coaches to strengthen their abilities, aligning them to provide better on-the-job training for learners.- Hold meetings to reinforce service and train our store leaders on coaching their teams to deliver results that exceed expectations.

Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company ValuesService•Assist all pharmacy and front store customers in a courteous and professional manner•Maintain customer/patient confidentiality according to HIPAA and company standardsOperations•Comply with all federal and state laws, rules and regulations•Adhere to CVS workflow and ensure quality assurance standards are maintained at all times•Communicate and interact with all healthcare professionals to provide optimal care•Access, input and retrieve information to/from the computer•Maintain prescription prioritization throughout prescription processing•Resolve Third Party rejections•Process prescriptions-translation of SIG codes, product selection, counting and measuring drugs, labeling of prescriptions•Perform all prescription pick-up procedures, in adherence of CVS policy and procedures•Retrieve and file prescriptions appropriately according to State and Federal Law•Assist Pharmacist with maintaining daily and weekly reports•Communicate with Field Management, Corporate and the Customer Support Center regarding any required reporting•Maintain a clean, organized and professional pharmacy department, according to CVS standards•Access, input and retrieve information to/from the computerInventory Management•Maintain in-stock by ensuring all inventory management policies and procedures are followed•Utilize appropriate report(s) to maintain replenishment•Pull outdated, damaged and recalled merchandise and prepare for returnHuman Resources•Support scheduling activities according to the needs of the business and workflow model•Coordinate/implement the training and development of Pharmacy Support Staff•Complete all required training and compliance programs within designated timeframe•Assist front store operations when needed

Assist in the prescription filling process, ensuring prescription accuracy and safety while providing excellent customer service.

Managing sales operations for a nursery and for the installation department of the business.Marketing the company and their product at various trade shows and community events.Merchandising the nursery department of the business to provide a competitive edge over large home improvement retailers.