Devon Irwin Email & Phone Number

Sylmar, Ca

Responsible for the development and implementation of real-time monitoring, alerting and reporting solutions for on-premise and cloud infrastructure, globally. Collaborate to architect, deploy, and automate complex monitoring solutions which support business infrastructure, applications and services.Define, implement, and maintain the standard monitoring baselines and configuration sets for global infrastructure based on industry best practices and departmental requirements.

Responsible for implementing and maintaining enterprise level SNMP and WMI application and infrastructure monitoring.Report and analyze system and application performance.Perform and document results for QA application performance testing.

Resolve video conferencing problems with customersTest and optimize routing and video equipment with the customerEscalate and coordinate resolution of software and hardware issues with channel partners

Lead contractor performing global network, system and application surveillance, outage escalation, resolution coordination, and event status documentation.Supervised 5 contracting staff members

Contractor for Verizon, working in Data Services Network Operations Center for Network Creations group coordinating, testing, troubleshooting and documenting new equipment installation, operation, connectivity and throughput for Verizon’s new Fiber to the Premise project (FIOS). Configured, tested and documented installation of backbone networks for Fiber to the Premise project including Juniper ERX 1440 routers, Ciena DN7100 switches, Cisco 12K LATA Core Routers. Configured, Tested, Documented, and trained peers in the installation of Access Max DMAX1120 Optical Line Terminals for the Fiber to the Premise project.

Conducted functional, system, and performance testing for fibre channel hardware and software. Configured, compatibility-tested, and troubleshot SAN environments containing multi-vendor equipment and operating systems, including Brocade, Hitachi, EMC, Qlogic, Emulex, Dell, Microsoft, Sun, Veritas, Legato. Assisted with procedural development and then documented the testing processes for new hardware and software testing.

Traveling consultant for a variety of information system engagements related to the medical industry. Implemented new network installations and upgrades utilizing Microsoft technologies. Performed network assessments and network documentation. Provided user training seminars on new application utilization. Provided end-user training and support. Provided Y2K testing.

Supervised LAN/WAN heterogeneous network for nationwide credit report agency.Provided technical support for customers implementing frame relay access to our network.Implemented ISDN connectivity to enhance corporate Internet access. Designed and implemented computer room layout during remodeling, minimizing network down time.

Provided 1st and 2nd level helpdesk support for 1000+ user Novell 3.12 and 4.1 networks.Performed network installation for satellite offices, and remotely supported regional networks.Installed and upgraded workstation and server software, hardware and network cabling.

Bs, Computer Information Systems

Aa, General Liberal Arts & Science

Activities and Societies: Phi Theta Kappa Honor Society