Disha Bindra Email and Phone Number

1. Work closely with Automation and Data Science teams to ensure data is accurate and accessible by a) Researching and analysing data sources to verify its validity b) Highlight areas that need bug-fixing c) Formulate processes that help in handing over the data-sets and define standards to make the processes more robust 2. Create reports/dashboards to represent data more effectively3. Helping the team grow by hiring amazing and talented engineers

1. Manage a team of approx. 10 Associates and ensure that all key metrics of performance are met and exceeded as per SLA 2. Closely involved in the recruitment process to help build the team. Designed various types of tests provided to candidates for the selection process. Conducted interviews and involved in making final decisions for hiring candidates suitable for various roles. 3. Responsible for day to day functioning/administrative work including production floor management 4. Allocation of resources through understanding of capacity and process demand 5. Handle any escalations and guide/assist the associates by help avoid these in future by providing them with tools 6. Provided ground coaching and guidance to help the team deliver quality, reliable performance7. Driven results by initiating projects that helped the team save headcount and gain cost efficiency 8. End to End project management with reporting

1. Being a subject matter expert, supported the team in New York NY through Service Desk2. Worked on tools such as JIRA, Confluence, and Salesforce to achieve project goals3. Performed quality assurance of the tasks completed by the team members and logged errors for them4. Trained existing team members and new hires on the Data Operations’ workflows5. Set training schedules and review expectations with the leadership team 6. Created extensive and in-depth process documentation for various processes / projects using Confluence 7. Evaluating New Hire performance management 8. Responsible for administering training surveys at the end of New Hire Training to measure and report on effectiveness of training to receive feedback and continuously improves upon training delivery 9. Monitor performance in achieving Key Performance Indicators (KPI) 10. Organising team bonding activities and outings 11. Provided limited leadership support to other team members in absence of leaders

1. Performed online research of doctors’ credentials with high quality to ensure that they were accurately represented on the Zocdoc’s website2. Performed structured and unstructured research for various processes designed under the heads of "Qualification" and "Product Support" features designed for the client3. Identified and executed process improvement ideas to help improve these processes

1. Review and approve master and executed batch records for bulk drug substance, drug product, and packaged clinical trial material2. Contribute to, support, review, and approve investigations (deviations, laboratory investigations)3. Review analytical in-process, release, and stability data4. Review equipment and/or process change controls5. Contribute to and review regulatory filing documents as needed6. Support operations with QA on the floor oversight at CMO locations7. Act as Quality representative on internal and external cross functional project teams