Disha Lala, Aphri Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Handling recruitment and staffing: Attracting, interviewing, and selecting the right candidates to meet an organization's needs. Review candidates and schedule interviews. • Payroll Processing (using WPS)• Maintains management guidelines by preparing, updating and recommending human resources policies and procedures.• Induction for new employees • Conduct disciplinary actions as required • Maintain HR files and Employee records • Coordinate with PRO on employees’ visa processing. • Providing HR support and advice to employees & reporting managers, explaining policies and procedures in a timely effective manner, with regards to leaves, medical insurance, leave travel allowance, ticket bookings, hotel booking, visa support, etc. • Manage the absence recording system• Updating management with Visa Status updates of new joinersNon-HR Duties• Liaise with various third-party vendors, maintain their records for printing company materials, uniforms, business cards, stationary etc. • Create content for the Company’s social media profiles • Assist colleagues with design ideas, content creation and create engaging posts. • Scheduling social media posts• Create presentations of services offered to clients • Other administrative duties as directed by Management• Advising and assisting clients to setup their business in the UAE.• Assist team with other requests and client enquires as and when required. • Continuously updating local business rules and regulations• Assisting my fellow advisor team members • Preparing contract drafts for existing clients• Liaising with all Free Zone and Govt. Depts. of UAE

Mississauga, Ontario, Canada

• Lead the Auto Physical Damages team in maintaining workflows and processes daily. • Maintained and updated documentation pertaining to auto claims for clients and claims advisors. • Handled clients’ cheques and verified the compliance of documentation to release cheques.• Collected data and maintained a database of impact invoices for cars that were salvaged for parts. • Managed accident benefits and bodily injury documents that went for processing. • Recognize and understand customer needs through rapport building

Toronto, Canada Area

• Conducted and assisted with monthly accruals. • Maintained and updated fleet inventory and manifests daily. • Maintained and organized the bodyshops’ files, estimates and invoices. • Collected car sign-off sheets from the auctions and maintained a database on Excel. • Monitoring stock levels and identifying purchasing needs• Research potential vendors• Track orders and ensure timely delivery• Update internal databases with order details (dates, vendors, quantities, discounts)• Conduct market research to identify pricing trends• Evaluate offers from vendors and negotiate better prices• Maintain updated records of invoices and contracts• Follow up with suppliers, as needed, to confirm or change orders- Liaise with warehouse staff to ensure all products arrive in good condition

Toronto, Canada Area

- conducting surveys via telephone using persuasive communication skills to encourage participation in Numeris' ratings research.- Explaining the purpose of the research.- Asking a set of scripted questions to gauge people's attitudes towards a particular product, service or issue.- Recording responses on a computer or questionnaire.- Carrying out a set number of interviews to meet a target.

Toronto, Canada Area

• Performed reception-based support on seventeen (17) phone lines on the Meridian and IP phone system. • Resolved customer issues and questions independently and effectively. • Maintained and entered data into the organization’s database with a high level of accuracy. • Designed letter heads, business cards and invoice formats as per the clients’ needs and instructions. • Maintained client lists, call and visitor logs along with various client and employee databases. • Assisted in multiple companywide events and their planning. • Multitasking and time-management skills, with the ability to prioritize tasks• Greet clients and visitors with a positive, helpful attitude.• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.• Preparing meeting and training rooms.• Answering phones in a professional manner, and routing calls as necessary.• Performing ad-hoc administrative duties• Answering, forwarding, and screening phone calls.• Sorting and distributing mail• Provide excellent customer service.• Scheduling appointments.

Winnipeg, Manitoba

• Proactively acknowledged, greeted and assisted customers in the store• Offered customers with exemplary and timely service• Provided accurate product information• Served multiple customers, discovered their needs, and made recommendations to generate sales• Recommended alternative purchase choices• Enhanced product knowledge utilizing limited resources• Merchandised, stocked and replenished the selling floor constantly• Maintained working knowledge of store’s policies and procedures• Organized and cleaned store during downtime• Handled cash, checks, and credit card transactions• Managed the register in accordance with POS guidelines• Addressed loss prevention issues immediately• Communicate to coworkers and supervisors through standard telephone and wireless audio systems• Merchandised, restocked and maintained sales floor• Built and maintained internal and external customer satisfaction• Met sales goals• Upheld brand and operational standards• Processed shipments and ensured all merchandise is represented on the floor• Assisted supervisors to identify and resolve issues in the store

Dubai , U.A.E.

•Assisting with the Emiratisation (an initiative by the government of the United Arab Emirates to employ its citizens in a meaningful and efficient manner in the public and private sectors) process and applying for an access card for that region.•Creating a list of all employees under the Dubai Internet City Branch of the Bank from the databases provided.•Applying and Processing TECOM Access Card applications for all employees•Corresponding and communicating with employees and making sure all details and documents submitted required for the application are accurate and in order. Formulating their documents in files ( passport copy, visa copy, passport photograph and Trade licence of the company)•Assembling all the information and putting together applications on the AXS website(Government website used for the TECOM Access Card specifically)•Updating the employees list after receiving the card along with all important details (expiry date, card number and designation of employee)•Topping up the account with the approved amount of money in order to pay processing fees.•Getting the pay slips and swift copies of the transactions – keeping them in order for future references.•Setting up the cards as per employee’s designation and handing them out to the mail room for distribution.•Designing flow processes in simple terms for the entire procedure for future reference along with explanations and screenshots

Dubai

Organizing & maintaining personnel (staff) files.•Creating Checklists for the documents.•Checking if all documents are in order and up to date as per the check list.•Updating the files with missing documents •Compiling data derived from in-house motivating scheme called ‘PRAISE ‘and transferring it to an Excel format to identify the praiser and the praisee resulting to rewarding at the end of the year appraisal.Working on HR KONNEKT (HUMAN RESOURCE MANAGEMENT SYSTEM( Web based Oracle System) ) •Data Entry: - Updating and maintain employees personal data like passport number, visa details and labor contract details and air sector details. Assisting Training Managers in the following:•Creating Induction Feedback Forms. •Creating PowerPoint presentations to help Sales trainees on how to deal with customers.•Doing research on similar products (description, style, size, color etc) to be included in the study material for training the shop floor sales personnel.•Creating and Updating TNA (Training Needs Assessment) Forms and Worksheets.•From TNA reports, identifying staff who needs training in various departments and help schedule their training.•Assisting the Training Manager with organizing the kit along with forms and documents for the onboarding process* and inductions. *Onboarding Process: Corresponding with the new employee by sending them welcome mails which include general FAQs about the company and the policies, a guidebook about how things work in Dubai, U.A.E.(weather, transportation facilities, company housing provisions etc.), letters inquiring about their travel dates, legal documents ( work permits, visas, local id cards), letters informing them about what all they are required to bring in on their first day at work, an outline of the induction and training activities that will be held on the first 3 days of work, a communique informing them about their web access login to the HR Konnekt System, lunch cards and work id cards.