Managed & scaled the largest business vertical - Sourcing while expanding the portfolio by introducing 2 new sub-categories - Ecom & Bike Taxi.Led a 7 member team focusing on operations, strategy & business development

Launched the BPO category and designed steady supply channels to accelerate growth by 20% MOM. Conceptualized & led efforts on automating assessment & filtration process through ML, leading to 80% cost reductionOwned the P&L of 7 strategic clients & orchestrated process improvements with a team of 5 members

Formed the launch team, central operations team, and trained the regional teams to adhere to simplified processes, thereby enabling remote function across 15+ cities for scalabilityPart of team 'Cheetah' - Project setup to optimize costs & operations organization-wide leading to a reduction of burn rate by over 40%Developed and implemented 'Project Blitzkrieg' to combat market competitors, resulting in a 15% increase in average customer acquisition Formed a team of 6 Assistant Program Managers; directed city operations resulting in a 20% improvement in efficiency and drove process standardization

Introduced the B2C vertical & streamlined processes, sales & marketing efforts for a successful 50-year-old furniture business with an annual turnover of over INR 15 CrManaged procurement & production with a team of 15+ executives & workmen with strong focus on automation & consumer experience

Led and directed a high-performing, 35+ member central catalog team, responsible for optimizing the customer interface for Swiggy's extensive network of 20K+ restaurants, resulting in streamlined operations and improved user experience Implemented a partner-tiering and category mapping system for top QSR chains (Pizza Hut, Burger King, McDonald's); boosted partner NPS scores by 25% and achieved 89% TAT adherence, resulting in increased customer satisfaction and repeat businessCollaborated with cross-functional teams to establish effective upselling and cross-selling techniques, driving a significant increase in AOV for top partner restaurants

Launched Swiggy’s operations in Mumbai (City #3)Recruited, trained, and managed a team of 30+ members to ensure timely deliveriesBuilt a sustainable fulfillment process to manage 25K daily order volume - a blueprint for all order fulfillment teamsReduced companywide average delivery time by 3 minutes by implementing operational efficiencies, including order batching and just-in-time arrivals optimizing for first and last-mile routing

Conceptualized & executed pan India industry-academia interactions for educational institutions while leading a team of 5 membersEstablished strategic alliances with corporates orchestrating numerous industry visits for over 4000 students

Fronted a team of 15 members that ideated & conducted community engagement eventsForged strategic partnerships with industry giants including Wipro, Google, and Aditya Birla's More, resulting in increased brand visibility Undertook a business revamp project, pivoting to a franchise modelInstrumental in liaisoning with the government for procuring operational licenses & permissions

Analyzed the NAV of Ireland Mutual & Hedge Funds in the NT PortfolioLiaised with multiple on-shore teams to maintain and improve process documentation