Disha Shevade Email & Phone Number

India

Senior Business Analyst for Retail Ecommerce Domain

Bengaluru, Karnataka, India

In the dynamic realm of E-commerce, I spearhead end-to-end management across the INFINITY region, covering Southeast Asia and Hong Kong markets. From conceptualization to execution, I meticulously craft project scopes, aligning them with organizational goals. With an eye for detail, I manage timelines, budget allocations, and ensure seamless project execution. Beyond deployment, I oversee hypercare support, ensuring continuity of operations. Post-launch, I'm dedicated to maintaining peak performance and user satisfaction across ACP and Shopify live sites. My passion lies in orchestrating these intricate processes, ensuring every project thrives in the ever-evolving landscape of online commerce.My achievements are as follows:• Played pivotal role as manager supporting E-commerce Anywhere Commerce Platform (ACP) production support for INFINITY region since March 2022.• Leveraged expertise in managing RFP and RFQ processes to identify optimal solutions for business requirements.• Contributed to successful deployment of Oracle Xstore POS V19 for Thailand and Indonesia.• Employed modernized UAT process, fostering smooth collaboration between SI partner and business team, resulting in efficient testing cycle completion without manual intervention.• Accomplished SLA compliance and minimized incidents across markets by executing vendor transition strategy, resulting in improved issue resolution efficiency and enhanced service delivery standards.• Led application of Shopify e-commerce platform from March 2023 onwards, employing Hybrid Agile methodology. Responsibilities included analyzing potential SI partners and e-commerce platforms, pitching proposals to LEVI leadership, and overseeing E-commerce platform system implementation partner and other integration partners such as OMS, CRM, and Payment gateway. Launched 6 markets onto new e-commerce platform within 6 months, confirming seamless transition and upholding high-quality delivery standards.

Pune

In my role as a Functional Consultant, I've immersed myself in the world of Icertis Contract Intelligence (ICI), specializing in its deployment and optimization. Through meticulous requirement gathering and analysis, I ensure a deep understanding of client objectives and needs. I take the helm in project implementations, seamlessly integrating both Waterfall and Agile Software Development Life Cycle models to suit the unique demands of each project. This adaptive approach allows for flexibility and efficiency, ultimately leading to successful deployments and optimized outcomes for our clients.My accomplishments within this role are the following:• Operated as the main liaison between clients and key stakeholders, enabling clear communication and alignment throughout the project lifecycle.• Documented requirements using Business Requirement Documents (BRD) and Requirement Traceability Matrix (RTM), safeguarding clarity and accuracy in project deliverables.• Played pivotal role in drafting and reviewing manual test scripts, executing User Acceptance Testing (UAT), System Integration Testing (SIT), and Unit testing to guarantee quality and functionality of implemented solutions.• Managed Change Requests, evaluating impacts and employing changes in accordance with project timelines and objectives.• Configured ICI product to align with client-specific requirements, optimizing functionality and usability to meet business needs.• Trained freshers to become independent Subject Matter Experts (SMEs) for product, empowering them to execute project requirements autonomously and increasing productive resources for upcoming organizational projects.

Bangalore

As a Subject Matter Expert for Oracle Xstore POS, I've lent my expertise to ensure smooth implementation and maximal utilization of the system. Identifying opportunities for enhancement, I conduct thorough GAP Analyses to guarantee optimal system performance. Through Requirement Elicitation sessions, I capture client objectives and translate them into precise Business Requirement Documents (BRD). Employing innovative solution design techniques, I bridge the gap between customer needs and product specifications, ensuring alignment and exceeding expectations in every aspect of implementation and support.Below are some of my achievements in this role:• Headed offshore Business Analysis services, collaborating with theProject Manager on project planning, estimation, and status reporting, ensuring adherence to timelines and deliverables.• Drafted comprehensive manual test scripts and executed User Acceptance Testing (UAT), System Integration Testing (SIT), and unit testing, guaranteeing thequality and reliability of implemented solutions.• Applied streamlined transaction flow with minimal steps/clicks, resulting in faster transaction closure and reducing customer wait time at thecash counter. Increased customer satisfaction, reduced queue formation, boosted conversions, and considerably improved customer experience.• Guaranteed uncompromised quality in client deliverables by identifying and reporting critical bugs in custom-built sales reports through thorough manual testing, resulting in prompt resolution and enhanced end-user satisfaction.

Mumbai

In my role as a Functional Consultant specializing in Oracle Xstore POS within the Retail domain, I've applied my expertise to drive success. Through meticulous requirement gathering and analysis, I ensure a profound understanding of client needs. I meticulously craft Business Requirement Documents (BRD) and translate them into Functional Requirement Documents (FRD), providing precise guidelines for solution development. To ensure quality, I draft and review manual test scripts, adhering to industry best practices to guarantee comprehensive test coverage. This approach ensures that our solutions not only meet but exceed the expectations of our clients in the ever-evolving retail landscape.A section of my key contribution include:• Executed User Acceptance Testing (UAT), System Integration Testing (SIT), and unit testing to guarantee thefunctionality and quality of implemented solutions.• Engaged in presales activities, including fulfilling Requests for Proposals (RFP), showcasing expertise and capabilities to potential clients, and contributing to business development efforts.• Bridged communication gap between client and Development Team by simplifying complex requirements through clear explanations and visual aids such as flow charts, resulting in successful delivery of solutions that matched client expectations, demonstrating commitment to delivering quality solutions aligned with client needs.

Bachelor’S Degree, Computer And Information Sciences, General, First Classs

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