Disha Desai Email & Phone Number

Coppell, Texas, United States

• Monitor and collect accounts receivable by contacting clients via telephone and email.
• Strengthens positive relationships with clients by communicating with customers regarding past-due accounts.
• Communicate discrepancies with accounts to the management team and regularly update account statuses and database records.
• Follow legal procedures if necessary for debt collection.
• Address customer inquiries and resolve their issues.
• Negotiate payment deadlines or plans with customers and, Proficient with software such as Microsoft and SAP.

Irving, Texas, United States

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies and perform routine transactional, operational, and customer support tasksefficiently through knowledge of bank procedures and products.
• Escalate questions and issues to more experienced roles. Interact with customers and individuals to demonstrate care, build relationships, completerequested transactions, and identify information and services to meet.
• Responsible for dual control activities to ensure loss control compliance and audit standards.
• Provide customers with a high level of service, privacy, confidentiality, and a friendly, welcoming attitude.

Irving, Texas, United States

• Implemented automation for the discrepancy review process, significantly reducing the need for human intervention by 90% during the preprocessing phase.
• Focused on optimizing data management for Latin American hospitals, this automation initiative facilitated streamlined data synchronization, resulting in significant efficiency gains and improved data accuracy.
• Examined and reconciled 66,000+ item records purchased across Chile, Colombia, and Mexico; drastically reducing manual workload.
• Developed a data visualization tool using Power BI to expedite the identification and resolution of internal hospital item numbers and spending discrepancies. This initiative enhanced data accuracy, and reporting.

Ahmedabad, Gujarat, India

• Collect and analyze financial data related to customer accounts, transactions, and financial products. Prepared detailed reports and summaries, highlighting key financial statistics and trends.
• Maintained financial databases, ensuring data accuracy and integrity. Implemented data quality control procedures to enhance data reliability.
• Handled personalized service requests of customers, ensuring strict adherence to compliance, audit, and regulatory requirements. Manage and resolve customer complaints within the Service Level Agreement (SLA).
• Implement and enforce security protocols to safeguard the integrity of the vault. Oversee daily vault operations, managing storage and retrieval of cash and valuables. Coordinate cash replenishment activities for ATMs.
• Managed a high volume of daily financial transactions exceeding 200, including fund transfers, RTGS/NEFT transactions, tax payments, cash transactions, and various other financial activities.

• Investigated and analyzed various financial products essential in international trade, such as Multicurrency Travel cards, Global Trading Account (GTA), and forward contracts.
• Examined the features, functionalities, and applications of these financial instruments in different trade scenarios, including practical case studies focusing on specific aspects like Irrevocable Letters of Credit and.
• Applied theoretical knowledge to analyze and understand the practical implications of these financial instruments in real-world trade situations, conducting comprehensive research to acquire a solid understanding of.
• Explored key concepts related to financing in the context of international trade, including import and export financing.

Master Of Science - Ms, Business Analytics, 3.72

Data Warehousing and Business Intelligence | Data Mining | Data Science | Business and Economic Forecasting | Web and Social Analytics |.

Master Of Business Administration - Mba, Finance And Financial Management Services, 7.13

Summer Internship | Accounting | Taxation Mutual Funds | Financial Management | Managerial Economics | Quantitative Techniques | Security.

Bachelor Of Engineering (B.E.), Information Technology, 7.45

Project | Data Warehousing & Data Mining | ERP | Data Compression | Data & File Structure | Database Management System | Operating System.