Disha Kulkarni Email & Phone Number

Salt Lake City, Ut, Us

New York, New York, Us

1. Critically examined 1000+ user issues such as connectivity, file transfers, job scheduling, etc related to the 8 products and provided satisfactory resolution within the defined 5-3 days SLA.2. Leveraged unix CLI to investigate probable cause of issues seen across applications, thus performing health checks on the infrastructure, which helped in reducing the alerts by more than 95%.3. Worked on migration with Dev team which improved user experience and infrastructure scalability.Documented probable causes involved in debugging issues on confluence leading to resolution time by ~50%.4. Collaborated with Development teams and users to collect feedback and track enhancements, resulting in a 25% improvement in user satisfaction.5. Implemented automated solutions, streamlining repetitive tasks and reducing 16Hrs/Month, while enhancing productivity and accuracy within the organization.

New York, New York, Us

Worcester, Massachusetts, Us

Cambridge, Ma, Us

• Tested the design and operating effectiveness of 67 ITGC SOX, GxP, GRC control activities for IT and operational audits.• Audited access management, change management, IT operations, backup and restore controls & processes.• Executed remediation testing procedures related to higher and moderate risk audit observations.• Engineered impact assessment, risk assessment, inquiry procedures as part of testing the controls.• Consolidated test results and reconciled reports to extract information by leveraging VLOOKUP.• Presented audit test analysis, conclusions & recommendations to the Biogen’s audit committee.• Spearheaded weekly status update meetings, observation reporting to IA, IT, and business stakeholders.

Worcester, Massachusetts, Us

• Devised course content for 50 undergraduates using advanced excel, VBA and held office hours for student queries.• Built a course planner by recording a macro and using excel charts which assisted professor in managing weekly schedule.• Created presentations on coursework having Python, Microsoft Excel and using PowerPoint.• Conducted lab on router configuration for the Telecommunication Management course for graduate students.

Paris, Fr

• Supervised real-time investigation tools like ITRS Genenos that reduced resolution time of outages by approximately 60%.• Monitored Splunk for log analysis and management tool JIRA for increasing operational efficiency by 30%.• Collaborated closely with the development and the L1 support team to deploy the application upgrade packages for 500production and 120 non-prod servers.• Queried Oracle DB using SQL for accessing data and verifying new changes that were pushed through the deployment.• Performed system health checks of 20 in-house trading applications, and root cause analysis of deployed packages.• Involved in weekly meetings with teams from EMEA, NA, and APAC to ensure project progress timeline and solve complexoperational problems on global level such as change management and incidence management.• Ensured connectivity for 50 clients using VIP and SSL onboarding by using SVN tortoise.

Master'S Degree, Information Technology

Bachelor Of Engineering - Be, Electronics