Dishala Rodrigo Email & Phone Number

Western Province, Sri Lanka

Sri Lanka

• Manage a team of ERP consultants, strategically assigning tickets, monitoring workloads, ensuring SLA adherence and providing guidance and mentorship to achieve defined KPI’s.
• Serve as the primary point of contact for major incidents, coordinating resolutions and communicating with key stakeholders.
• Lead the incident management process for supply chain modules, ensuring incidents are handled with minimal business impact and escalations.
• Conduct post-incident reviews, highlighting process improvements and ensuring long-term issue resolution with root cause analysis.
• Drive continuous feedback to optimize incident management procedures and contribute to an internal knowledge base.
• Collaborate with technical teams and stakeholders to resolve complex issues related to system integrations and other custom developments.

Sri Lanka

• Investigating, analyzing, communicating and documenting Business Process Questions
• Blueprint and Scenario & Gap documenting relating to Supply Chain
• Solution designing, documenting the integration specification & integration testing
• Key user and end user training manual creation, data migration, test data creation, training & evaluating
• Monitor system testing
• Production configuration of the Supply Chain module

Sri Lanka

• Requirements gathering, analyzing and designing solutions for MAS, that enables their business to function smoothly, which includes solutions for change requests and break fixes.
• Handled support tickets that were assigned to the team while meeting SLAs in the contract.
• Conducting key user and end user training.
• Preparation of functional specification documents, test scenarios, internal knowledge transfer manuals for SAP MM module.
• Train new joiners to onboard them to the heavily customized ERP system implemented for MAS.

Sri Lanka

• Became competent in standard SAP AFS processes based on the modules SD, MM, PP and FICO.
• Handled more than 50% of the total number of support tickets that were assigned to the team, by implementing solutions through understanding the available functionalities, along with the business processes and.
• Requirements gathering, analyzing and proposing solutions for minor change requests and break fixes.
• Building test scenarios and test case documentation.

Bsc (Hons) Business Information Systems, First Class Honours & Batch Top

Modules undertaken: Final Year Modules - Digital Marketing, Social Media and Web Analytics - Business Intelligence - Strategic Management.

Gce Advanced Level, Biological Science

Gce Ordinary Level, 9 "A" Passes