Waiter
Current• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operannotion, proper table set-up and dress code of the restaurant• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Maintain complete knowledge and comply with all departmental policies/service procedures.• Complete opening side duties as assigned:• Check quality and amount of all restaurant stock and supplies using checklist.• Fold napkins.• Requisition all necessary supplies and transport from storeroom to restaurant.• Set tables according to service standards• Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.• Take guests’ food and beverage orders, utilizing suggestive selling techniques.• Record order of guest following departmental service procedures.• Make all varieties of coffee in accordance with the departmental standards.• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.• Maintain positive guest relations at all times.• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.• Handle guest complaints and ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation and organization of assigned station and
