Dishan Rane Email and Phone Number

● Showcasing exceptional verbal and written communication skills by delivering top-tier customer service and support to Lloyds Banking Group clients in the United Kingdom, ensuring their needs are met with professionalism.● Handling issues regarding various banking products including life insurances, bond investments and personal investment plans, while working with highly sensitive and crucial banking information with responsibility and care.● Technical proficiency in investigating and resolving issues using complex banking systems like Reflection Workspace (CPAS) and various Client Management Systems, and collaboratively escalating fraudulent issues to specialized departments.● Assisting customers with account management, maintenance, fund withdrawal, and transfers, ensuring procedures comply with banking regulations.● Data Management: Accurately recording interactions and updating customer records, ensuring data integrity and confidentiality as per financial regulations in the UK.

- Planning and strategically managing visual merchandise of footwear, working on key factors like inventory, new style releases, and seasonal customer demands, to maximise product variations, customer retention and increase store profits.- Using best seller reports for more efficient stock management in the store.- Improving key KPIs like customer acquisition on Nike’s Membership system, which helped maintain better brand loyalty and drove more offline to online sales for the company.- Voted MVP of the month (Feb 2024) by Nike colleagues - demonstrated key communication, collaboration, problem solving and customer acquisition skills by scoring most KPIs in the team, during my very first month with the organisation.- Customer Relation Management of various clients on a daily basis, helping people find products most ideal for their sports requirement and enhancing their integrated shopping experience.- Helping management with onboarding and training of new staff to meet store performance standards.- Heavily contributing in DE&I (Diversity, Equality & Inclusion) activities held by Nike, in various team bonding meetings and programs, by bringing in my international experience and culture to encourage a more diverse workplace environment.

- Managing the Public Speaking Committee of the University of Edinburgh- Planning sessions for over 100 students- Managing the committee budget and overlooking responsibilities.- Hosting events to create a safe space for participants.

- Retail Management- Sorting and replenishing stock in the store.- Code checking of fresh food products and dry goods.- Customer Relationship Management; Interacting with more than 100 customers on a daily basis and providing excellent customer service- Unloading of deliveries.

Managing social media handles (Instagram, Twitter, Facebook, Pinterest, LinkedIn) of 7 clients from the evergreen 'Food and Beverage' industry. This role has given me a deeper understanding of the execution of successful social media plans of various brands, keeping in mind their specific goals. Currently working with a team of photographers, graphic designers, content writers, and social media managers to portray the best possible image of our clients on social networking sites.

Job Roles – Market research, SWOT analysis, leading a 4 people team for organising Marketing and Influencer Campaigns,Content writing for the website and SEO.

Selected to represent the Mumbai Cricket Association U19 team for the BCCI Cooch Behar Trophy for the 2018-19 and 2019-20 Season