o Develop workload specific demo environments and create accompanying demo guides for customer product demonstrations.o Design and execute proofs-of-concept to demonstrate how our solutions can fit within the customer's environment.o Assist in operationalizing our Azure-based product portfolio by implementing automation, monitoring, and observability measures.o Create customer-facing content to showcase new features or specific workloads.o Collaborate with NetApp's Lab on Demand team to develop labs for both internal and external partners.o Design and develop workload-specific test plan templates.o Contribute to the establishment of a NetApp/Customer business review format.o Assist in qualifying customer opportunities and requirements, evaluating the potential fit of NetApp's offerings in Azure.o Identify and explore additional customer use cases for our products.

o Qualifying customer opportunities and requirements, and the potential solution fit for NetApp’s offerings in Azure.o Designing solutions that may include one or more of software, Cloud, and professional services; running technical workshops to demonstrate those solutions.o Presenting (Solution Selling) at customer and partner briefings, Microsoft and NetApp sales meetings, corporate events, etc.o Designing and running proofs-of-concept to illustrate solution fit within the customer’s environment.o Handover new customer wins to Professional Services and / or Customer Success.o Participating in / hosting industry meet-ups and user groups.o Publishing reference architectures, significant wins, best practices, etc., both internally and externally.o Maintaining customer Opportunity status in Salesforce.o Self-study / learning time:

o Collaborated with or escalated cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to facilitate solutions most quickly for customers.o Created new knowledge base articles to share information and best practices for reuse throughout the Technical Support Centero Displayed Courtesy and Strong interpersonal skills with all customer interactions.o Responded to situations where NetApp product support has been unable to solve customer’s technical issues.o Worked collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.o Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.o Provides support to customers/users where the product is highly technical or sophisticated.o Onboarded and trained all incoming junior tech support specialists

o Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations.o Created and oversaw all department schedules, payroll, cost accounting, and labor controls.o Developed and saw a hotel-wide renovation project through to completion while staying within budget and timeframe.o Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction.o Reviewed housekeeper schedules daily and ensured completion of assignment charts given to them.o Managed day-to-day hotel operations and functions.o Perform routine maintenance or standard repairs to the equipment.o Increased guest occupancy/revenue by 30% over 2 years.o Ordered Supplies for departments based on volumes.

SQL Server Management | Crystal Report | Application Support