Dishant Gupta Email & Phone Number

Hyderabad, Telangana, India

• Working with Reliance Retail I am responsible for handling Operational metrics and performance for JioMart Marketplace
• Supply Chain Optimization Specialist - Developed and implemented a robust allocation model based on pin-code granularity, resulting in a reduction in delivery lead times from 7 days to 5 days.
• Facilitated regular performance reviews and implemented KPI tracking mechanisms to ensure partners' compliance with service level agreements.
• I am responsible on projects and actions with cross functional support teams including carrier management, capacity and inventory management, and peak planning
• Responsible for analyzing weekly reports to help management with making key decisions.
• Oversaw the strategic management of 3PL volumes, handling partnerships with multiple 3PL partners.

Delhi, India

Delhi

• Working with Amazon Fresh I am responsible for analyzing and evaluating operational performance metrics and resources thereby improving the overall functioning of business units
• Leading a team of 4 managers, 16 supervisors and 400+ service associates in different locations
• Successfully launched 23 new hypermarkets, 3 dark stores and 42 supermarkets to capture Tier 1 & Tier 2 city customer base for North & East region successfully achieving the revenue of 2.3 bn
• Launched various incentive and training programs to achieve high productivity and enhance motivation amongst the ground team
• Making sure Service Level Agreements (SLA's) are followed at all order fulfilment centers
• Compiling statistics relating to customer service performance and produce a variety of reports to analyze data and identify key areas where improvement is required

Gurgaon, India

• In-charge of checkout process of Rs. 1.02 billion annual revenue business unit.
• Accountable for results of team of 45 people by maintaining workflows, quality standards and meeting deadlines.
• Maintaining customer relationship by query handling, loyalty program management, conducting in-depth interviews with customers to maximize the footfall.
• Establishing long term relationship with e-commerce partner as a Key Account Manager for Delhi-NCR by creating joint business plans, setting goals and targets for sales and monitor the performance of partner.

Gurgaon, India

• Improving efficiency through effective forecasting, training, managing costs and inventory management.
• Implementing Marketing and Promotional activities for the Targets customer to increase Sales.
• Performing Market Basket Analysis to understand consumer behaviour and grouping of products that co-occur in the design of a store’s layout to increase the chance of cross-selling.
• Conducting catchment dominance analysis to ensure the effectiveness of marketing activities.

Noida Area, India

• Marketing InternZee Media Corporation Limited, Noida
• Responsible for identifying the advertising prospects for a business news channel in small and medium enterprises and formulating the sales proposition for Zee Business.
• Understanding the consumption pattern of viewers of a business news channel.
• Identifying the advertising prospect in small and medium enterprises.
• Creating an effective sales proposition for the channel.

Nohar Area, India

• Mentoring students on their communication and computer skills.
• Organizing seminars and training programs for students.
• Providing career guidance and counselling to students.

New Delhi Area, India

• Website Designing and Software Development according to client requirements.
• Working with Sales and Marketing Department and thereby taking care of the sales with focus on achieving predefined sales target and growth.
• Managing activities pertaining to negotiation / finalizing of deals for smooth execution of sales processes.

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering