Experienced consumer delight enthusiast with a demonstrated history of working in the beauty, logistics, telecom, construction machinery and service industry. Key result areas includes problem solving, immediate support, service coordination, vendor management, outsourcing, data management, data analysis, report creations, setting up SOPs and implementation, invoicing. Strong support professional with 6 years of experience in the service industry. Skilled in working on CRM tools like Kapture, Zendesk, Freshdesk, Sap B1 and Sap Invoicing.Strong track record of providing exceptional customer experience while leveraging data-driven insights to optimize business outcomes. Augmenting my ability to understand customer needs and anticipate pain points, effectively communicate complex information, and utilize data to influence decisions resulting into customer delight.